About the role
This is a broker-first sales & relationship management role - you'll work daily with external brokerages to turn funded customers into repeat, subsequent deals, while managing the direct customer relationship in parallel. Own a portfolio of existing customers end to end - upsells, renewals, and the harder conversations around churn. Build and maintain strong working relationships with our brokerage partners - understand their book of business, be their go-to at Wayflyer, and work with them to get repeat customers back in for their next deal. Maintain an exceptional customer experience, leading with empathy and putting customers’ needs first as they navigate financial underwriting and renewals. Get fluent in each customers numbers - cash flow, sales cycles, marketing spend, underwriting outcomes - enough to have a real opinion on what they need next, not just what they're asking for. You'll also need to be fluent in our buy and sell rates, so you can speak credibly to the broker on deal economics. Coach and enable customers & brokers to become product experts using Wayflyer dashboards & our broker portal. Maintain our high bar for customer satisfaction (we’re currently rated 4.6 stars on Trustpilot!). This role can grow in one of two directions - moving into one of our newer verticals, or into senior roles and then team leadership as we scale. Location: Charlotte, hybrid. The good stuff: 25 days off, private healthcare, life insurance, 401k, equity, parental leave, 60 days abroad per year.
