Customer Success Team Leader

Customer Success Team Leader based in Joensuu leads a team of customer service professionals, guiding day-to-day operations to achieve set sales, quality, quantity and functional goals. The role emphasizes proactive individual coaching, systematic performance tracking, recognizing successes, and motivating team members toward better customer interactions and sales outcomes. You will recruit, onboard and continuously coach new team members, and participate in ongoing sales leadership and coaching. This is a full-time (37.5 h/week), permanent position starting as early as August 24, 2026, and at latest in September 2026. The workplace is at our Joensuu office, with the team present there to support onboarding and success. Hybrid work model expected; on-site about three days per week. Requirements include a positive, goal-oriented work attitude, ability to set clear expectations, monitor results, inspire and engage the team, and communicate effectively in diverse situations. You should have experience in sales-driven customer service, consumer-focused product and service sales, and customer-facing leadership in a contact center environment; ability to lead with accountability, analyze performance, identify development needs and respond quickly. A coaching and supportive leadership style, and the ability to help teammates achieve personal and collective goals. Understanding of consumer (B2C) service processes and products, willingness to adopt new systems, and openness to learn. Fluency in Finnish and English, with clear, motivating communication across diverse people. A university degree or equivalent experience is required. We offer the chance to lead sales-driven customer service in a results-focused role, mentor the team, accelerate wins, and build a culture of goal-oriented work, contributing to meaningful outcomes for millions of people. Elisa is part of the world’s most responsible companies and among Europe’s best employers, with additional information available on our careers pages. Expectation is a thoughtful, prompt application; interviews plus an assessment are part of the process. For any questions, contact Mira Arbelin at mira.arbelin@elisa.fi. Note: a credit check will be performed for the selected candidate.