IT Systems Engineer

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.Spring Health's IT Innovations team builds the automations and integrations that let every team here move faster and stay focused on removing barriers to mental healthcare. We connect our business systems and look for the manual, repetitive work across the company so we can engineer it away. As a Senior IT Systems Engineer, you will take on the most complex of that work — where requirements are ambiguous, systems are interdependent, and the right approach is not yet obvious — turning manual processes into reliable automations, and turning what you learn into the patterns the rest of the team builds from. The toolkit keeps evolving, and AI and agent-based approaches are an increasing part of it. What stays constant is the judgment to choose an approach when there is no precedent, the care to build automations others can rely on and troubleshoot without you, and the ability to move partners toward a sound technical decision. You will work as a technical peer with teams across the company, cultivate the vendor relationships that give us leverage, and help the engineers around you grow. This is a full-time individual contributor role reporting to the Director, IT System Engineering, and it is fully remote within the United States. What You'll Do Design and deliver the complex, business-critical automations and integrations that connect Spring Health's core systems, including AI-powered and agentic workflows that call our automations as tools and run inside our governance guardrails. Choose the technical approach where no established pattern exists, document it so the team can repeat it, and bring recommendations that carry options, risks, and tradeoffs. Look past the request to the structural cause — a brittle integration, a workflow gap, an unclear data contract — and fix the cause, not the instance. Develop the reusable patterns, shared components, and agent building blocks — tool definitions, permission scopes, fallback paths — that other engineers build from, and drive adoption across IT. Guide how technical principles are applied — how integrations authenticate, how errors are handled, what an agent may act on without human approval, how work is tested — and help shape new standards with Security and Compliance. Own monitoring, alerting, and incident response for production automations and agents, and lead the investigation when something breaks. Serve as the escalation point for IT Systems Engineers and the last escalation inside IT Innovations, reducing that volume over time through root-cause fixes, added automation, and better tooling. Work as a technical peer on integration design across the company and build durable relationships with partners outside your own area of expertise, shaping approaches together rather than handing requirements over. Cultivate relationships with the vendors and platform partners whose roadmaps affect our work, and bring what you learn back to the team. Support the growth of IT Systems Engineers through design review and pairing, and help colleagues across the organization build orchestration and AI agent building fluency through training and shared documentation. What Success Looks Like in This Role You deliver the team's highest-complexity automation and integration projects each quarter, against committed scope and date. Production automations you own sustain a defined successful run rate (for example, 99% or better), with mean time to resolution trending down. The patterns and components you author are adopted, and a rising share of new team automations build on them. Escalation volume reaching you and recurring incident categories decline over time. Hours of repetitive operational work reclaimed each quarter through the automations you deliver. Partners outside IT Innovations bring you in early, and the shared processes you design hold up without rework. IT Systems Engineers grow in capability and confidence through your support, with less design rework needed over time.