Role Overview As the Customer Digital Twin Product Analyst at Copado, you will report directly to the VP CX Transformation. In this junior-to-mid-level role, you will act as the operational custodian and data steward for two strategic pillars of our Customer Intelligence + Digital Twins and Customer AI Governance + Quality. You will work in close partnership with the Agentic Operations team (including Customer Experience Data Engineers, Support Operations, and CS Operations) to construct, maintain, and scale our network of digital twins and AI agents. By auditing our automated workflows, checking AI outputs against strict quality guardrails, and ensuring seamless data integration, your work will directly underpin Copado’s key commercial targets.
Job Details
Responsibilities
- Take day-to-day operational ownership of the data structures and schemas for the Customer Experience Twins.
- Lead the weekly AI Quality Review with Support, CS, Services, and CX leadership.
- Monitor AI outputs against guardrails and ensure privacy boundaries.
- Assist in configuring and testing AI agent behavior across the customer journey.
- Track AI and Twin KPIs and report on performance metrics.
Requirements
- 2+ years of experience as a Product Analyst, Data Analyst, Systems Analyst, or Operations Specialist within an enterprise SaaS or cloud-based software environment.
- Proven experience with data mapping, schema management, or system telemetry tracking.
- Exceptional analytical and auditing skills with attention to detail.
- Strong process discipline and ability to track weekly metrics.
- Excellent collaboration and communication skills across technical teams.
Skills & Technologies
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