Technical Support
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Paris, France"), this listing's salary midpoint is about 91% lower. The offer sits below the benchmark range (€7,681–€13,890). The listed pay band (€916–€926) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 4 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Paris, France | €7,681/per month | €11,054/per month | €13,890/per month |
Lead with autonomy and trust in a fast-growing fintech. You will be the go-to technical expert for Pennylane's platform used by 900k+ SMEs and thousands of accounting firms. Responsibilities include managing tickets, understanding core product features, coordinating with developers and product teams, documenting solutions, and driving process improvements. You will follow a detailed roadmap: first months focus on onboarding and training, then gain independent handling of bugs and backlog, and eventually grow into advanced technical topics or management opportunities. Requirements include 2+ years in SaaS technical support, knowledge of REST APIs, SQL is a plus, and proficient English for international collaboration. Recruitment process involves multiple interview stages and a strong emphasis on verifying candidate fit and communication skills. Perks include comprehensive health insurance, restaurant tickets, RTT days, English training, remote/hybrid work support, BSPCE, gym access, a Mac, and team events.
Job Details
Responsibilities
- Manage, investigate and follow up on tickets
- Know the product and reproduce use cases
- Coordinate with internal teams (developers, product, other support)
- Documentation of knowledge and processes
- Drive continuous improvement and training
Requirements
- 2+ years SaaS technical support
- Knowledge of REST APIs
- Proficiency in English
Skills & Technologies
Benefits & Perks
Recruitment Process
- 1Initial interview
- 2Case study & debriefing
- 3Interview with direct manager
- 4Interview with Head of Customer Support
| Location | Active listings |
|---|---|
| Remote - Europe | 8 |
| Paris, France | 4 |
| Remote - Global | 2 |
| Mulhouse, France | 1 |
| Role type | Active listings |
|---|---|
| Product Manager | 1 |
| Design System Designer | 1 |
| Senior Application Security Engineer | 1 |
| Backend Engineer | 1 |
| Fullstack Software Engineer | 1 |
| Design System Manager | 1 |
| Support Pilotage and Accounting Specialist | 1 |
| Product Designer | 1 |
| Engineering Manager | 1 |
| Human Resources Business Partner | 1 |
| Role level | Active listings |
|---|---|
| Senior | 6 |
| Mid-Level | 4 |
Related Opportunities
Discover more opportunities that match your interests and skills