Service Technician

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine. Summary: Responsible for repair, commissioning and training of Normet Equipment in a safe and timely manner by performing the following duties. Duties and Responsibilities: - Applies knowledge and abilities to perform technical repairs according to schedule. - Diagnoses and trouble shoots mechanical problems with the appropriate equipment to determine most efficient course of action. - Estimates repair costs and obtains authorization prior to beginning work for all repairs. - Recommends and explains additional repairs as appropriate. - Modification and/or repair of vehicle systems including: chassis, driveline, engine, transmission, hydraulics, pneumatics, electrics. - Testing and adjusting of all mechanical, hydraulic and pneumatic components and circuits. - Travels to customer locations to complete repairs as directed. - Completes repairs in a timely manner. - Wears necessary safety equipment each day to include hard hats, safety glasses, proper work boots, safety harnesses and any other safety equipment needed for the assigned job. - Act and interact professionally and effectively both within a small dedicated team and while working autonomously, both internally (business) and externally (customers & subcontractors). - Maintain Normets’ quality goals in the manufacturing area by reporting any non-conforming issues. Adding to the overall result by inputting ideas to the Continuous Improvement process. - Finalizes repair order and completes service report in a timely manner. Coordinates with accounting Department to ensure prompt billing of all parts, service and travel time. - Coordinates with Parts Department to obtain repair items, components and information as needed. - Coordinates with Parts Department to complete necessary warranty paperwork. - Commissioning of equipment at various customer locations within the region (at times there may be a need to perform these duties in other areas of North America) - Coordinates with Parts Department for missing items or damaged items discovered during commissioning process. Completes production report and submits to Manager, Servcie Cluster. - Offers both startup training and billable training as requested by Manager, Servcie Cluster. - Performs other related duties as assigned. Skills: - Oral Communication Skills - Written Communication Skills - Technical Communication - Customer Service Orientated - Math Aptitude - Reading Skills - Professional - Good Time Management Skills - Valid Driver’s License Education/Experience: - Education level of Grade 12 or Equivalent - Licensed heavy duty equipment mechanic preferred - Be able to read electrical and hydraulic schematics - Have at least 5 years of experience with underground / tunneling equipment - Experience in Wet Shotcreting Equipment and Process is a plus - Candidate should have knowledge of hydraulics, electrical and brake systems - Prospective candidate must be willing and able to travel domestically and at times throughout North America - Candidate must have excellent communication skills and be able to communicate effectively - Candidate must be a self-starter, and be able to work with little supervision - Candidate should be flexible, proactive, self-motivated and willing to accept new challenges About Us EVERYONE HAS COURAGE TO SHINE in a courageous, committed and caring company. We are NORMET, a passionate team of over 1,800 professionals with a global reach and a Nordic heart – on a mission to be Defining The Future Underground. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability. We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment. Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry.