Senior Customer Success Manager

For our client, a leading global technology company, we are looking for a Senior Customer Success Manager to join its Customer Success organization. In this role, you will be responsible for the strategic success of a portfolio of key enterprise customers. You will drive customer adoption, measurable business value, and long-term customer success by developing strategic plans, coordinating internal resources, and building strong relationships with senior stakeholders. Your Responsibilities: Own the overall customer success strategy for a portfolio of strategic enterprise customers; Develop and manage customer success plans with clear objectives, measurable outcomes, and business impact; Drive adoption of enterprise technology solutions and demonstrate customer value using data and business insights; Build trusted relationships across customer organizations, including senior and executive stakeholders; Act as the central point of contact throughout the customer lifecycle and coordinate internal teams to deliver an excellent customer experience; Identify customer risks and proactively develop and implement recovery plans; Advise customers on industry trends, digital transformation opportunities, and innovative technology use cases; Represent the voice of the customer internally by sharing strategic feedback, use cases, and customer needs; Contribute to Customer Success best practices, thought leadership, and continuous improvement. Your Profile: 10+ years of experience in Customer Success, Account Management, Consulting, or a related field within SaaS and/or digital technology; Proven experience managing strategic enterprise customers and driving measurable business outcomes; Strong understanding of enterprise technology environments and digital transformation; Experience working with large organizations and managing complex, cross-functional programs; Proven ability to lead discussions and presentations with C-level and executive stakeholders; Excellent consulting, communication, presentation, conflict-resolution, and relationship-building skills; Strong organizational and program management abilities with the ability to manage multiple priorities in a fast-paced environment; Ability to build strong relationships and influence stakeholders across different teams and organizational levels; Business-fluent German and English; French is a plus; Willingness to travel approximately 30%