Customer Service Representative at Helen in Joensuu - Rainmaker - Helsinki, Finland

Helen is looking for energetic and solution-oriented customer service representatives to join their team in Joensuu. The role involves handling diverse customer interactions via phone, including billing, contract changes, advice, and problem-solving. You will also identify and sell electricity contracts and additional services. The position emphasizes active customer service, understanding customer needs, and finding effective solutions. You will work in a goal-oriented environment where successes are celebrated and good work is rewarded. The role includes assisting customers with energy-related questions, managing contract and customer data changes, resolving issues quickly and customer-oriented, ensuring customers have the necessary services, and maintaining a positive customer experience. You will be part of an energetic and cohesive team, serving both consumer and business customers, and developing your skills in customer service and sales.