Support Associate

As a Support Associate in Yokohama, Japan, supporting Japanese with 24/7 shift, you will: Build strong problem-solving and communication skills that open doors to many future roles. Support customers and partners from multiple countries and cultures, gaining truly global experience. Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly. In This Role, You Will: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills. Professionally handle high volume of inquiries from customers and partners. You will be accountable for meeting individual (KPIs) and team goals. Understand and deliver business strategies and improve customer services through the execution of self-service. Continuously identify work process improvements and communicate to Team Leaders and (or) Manager. Perform office-based administrative duties whenever required. Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries et Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation. As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team. Enjoy Agoda’s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location) –