EUS Application Specialist

Interested in developing your expertise in modern workplace technologies? Join our End User Services team as an Azure Virtual Desktop (AVD) Specialist and help ensure a reliable, secure, and seamless digital workplace experience for our employees. What you'll do Support the day-to-day operations of Azure Virtual Desktop (AVD), including host pools, session hosts, workspaces, and published applications Perform standard operational tasks such as start/stop, resizing, reimaging, and maintenance using Nerdio Manager Assist with golden image updates, patching, validation, and session host refresh activities Monitor platform health, performance, scaling, and alerts, resolving or escalating issues where needed Troubleshoot user sessions, connectivity, RDP/SSO, FSLogix profiles, and performance issues Maintain accurate ITSM tickets, CMDB records, runbooks, and knowledge articles Follow ITIL processes, security standards, and change management procedures Collaborate with Service Desk, Architects, Service Managers, Cyber Security, Application Owners, and external partners to improve service quality and automation Provide 3rd level support for End User Services, including participation in an on-call rotation What you'll bring Bachelor's degree in IT, Information Systems, or equivalent practical experience 2+ years of experience in IT support, service desk, Windows administration, or End User Computing Knowledge of Azure Virtual Desktop, including host pools, session hosts, workspaces, and application groups Understanding of Azure virtual machines, networking, and storage Familiarity with Windows 10/11 multi-session environments and FSLogix profiles Experience with Nerdio Manager is an advantage Basic PowerShell skills and strong analytical troubleshooting abilities Understanding of ITSM processes, documentation, and change management Strong communication skills and fluent English What We Offer International, diverse, and highly collaborative working environment Hybrid work model (2 times per week on-site) Private life insurance (Ergo Hestia) Comprehensive medical care (Lux Med) Pension scheme (PPK with PZU) Multisport card supporting an active lifestyle Annual performance bonus (STI) rewarding results and contribution Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site Modern office located at Żelazna 2, Katowice Employment Details 3-month probation period Permanent employment contract Application Please send your CV in English. We appreciate your interest in joining our team and thank all applicants for their submissions. The position will remain open until a suitable candidate is found. We encourage you to apply as soon as possible. We look forward to receiving your application!