Assistant Unit Manager

Do you care deeply about excellent customer service and coaching a team? Would you like to serve our customers wholeheartedly and help inspire children to be active? We are looking for a determined, proactive and exemplary Assistant Unit Manager who is committed to exceeding our guests’ expectations. As Assistant Unit Manager, you will set an example for the whole team through your actions and ensure that every play day and birthday party becomes a memorable experience. If you want to help create the best customer experience in the industry and develop the everyday operation of the site, we are looking for you. Seize the opportunity and send your application today. This is a full-time position. Working hours vary according to our opening hours. Weekends are a busy time for us, so you must be prepared to work weekends as well. Pay is individual and consists of a fixed component and a results-linked component. Your contribution and achievement of targets are reviewed regularly, and successes are rewarded. We follow the terms of the collective agreement for amusement, theme and experience parks. Work begins as soon as a suitable person is found. The application period ends on 25 November 2026. What will your role involve? - Coaching the team and daily operations: You lead and inspire a team of approximately 25–35 employees together with the Unit Manager. You act as an exemplary customer service professional and set an example for the whole team. - Safeguarding the Leo’s concept and results: You are responsible for the playland’s daily operation in accordance with the company’s concept and operating principles. You actively work towards the targets and key performance indicators that have been set. - Creating memorable celebrations: You ensure the high quality of our birthday party service, making sure everything runs smoothly from preparations through the event itself. You also analyse customer feedback to develop the service. - Developing the customer experience and additional sales: We want to be the best in our industry at customer service. You actively develop the quality of our service, identify customer needs and take additional sales and customer satisfaction to the next level. - Taking care of safety and the working environment: You are responsible for everyday safety and the working environment, ensuring the playland is always a safe place for both customers and the team. - Ensuring the site is functional and clean: You look after the cleanliness and condition of the playland by carrying out and developing daily cleaning routines. You also perform simple maintenance tasks and report maintenance needs to Leo’s own maintenance team. - Café and restaurant services: You take part in preparing and serving simple dishes in line with our concept and ensure food safety and hygiene. - Purchasing and stock management: You manage stock and orders together with the rest of the supervisory team. Most of the work is operational, and you work alongside your team. Skills and requirements: We hope you have practical supervisory experience from previous jobs. You must have a genuine interest in leading a team by setting a good example. Fluent spoken and written Finnish and English are required. Experience in the service or restaurant sector, preferably also in a kitchen, is an advantage. As a person, you are a positive team player and achieving targets matters to you. You need to be organised and able to handle stress, as the work is often fast-paced. It is especially important that you enjoy meeting customers and are happy to take responsibility! In addition to the above, we focus on these Leo’s values when recruiting new employees: - Loyalty: We show loyalty to the company and our colleagues by acting in accordance with our operating principles. - Commitment: We care about the company’s results and want to do our part to ensure Leo’s success. - Consideration for others: We care about our customers and one another, and are always ready to help each other. - Cooperation: We work together to achieve the company’s goals. Leo’s success comes from everyone’s shared contribution.