Shift Leader

Are you an unpolished diamond of leadership? Looking for new challenges in a fast-paced environment where boredom is non-existent? Do you love taking responsibility and exceeding customer expectations? We are looking for a new Shift Leader for our cafe in Shopping Center Sepä, Jyväskylä. The position is permanent and part-time (20-25 h/week), including shifts during all opening hours: from early mornings to late evenings and weekends. Shift Leader's Job Description: As a Shift Leader, you are a role model who motivates others with positivity and energy. You are responsible for the operational management and leadership of the shift together with the Coffee Shop Manager and Assistant Manager. You act as an inspiring example for your team and encourage them to do their best every day. Additionally, you actively develop your skills as a top-level customer service professional. You are responsible for the cafe's atmosphere and service during the shift, prepare various beverage and food products, and ensure the cafe's cleanliness. An important part of your role is to motivate the team and invest in their well-being and skill development on a daily basis. What we offer you: - Comprehensive induction: Every career path at Espresso House includes a detailed induction plan in our EH Academy. Leadership induction covers all practical cafe tasks and management aspects step-by-step. - Great career opportunities: Once you have mastered your current role and shown your capabilities, you have the opportunity to move to the next career step. We offer new challenges in larger units or more demanding roles for ambitious and high-performing leaders. - Great colleagues and an energetic team: we have fun at work! - A caring culture and meaningful work: everyone is welcome, and we genuinely work towards responsibility and a sustainable future. - Salary and benefits: Your hourly wage at the start is according to the collective agreement (TES). For example, with 0-2 years of experience, the salary is €14.34/h + additions. We increase your salary by +€0.5/h after 6 months and another +€0.5/h after 12 months. After one year, the hourly wage is €15.34/h + additions. Additionally, employees receive a 50% discount on our products. You will succeed best if: - You have previous experience from the restaurant industry and/or shift leader duties. - You are a happy and sunny personality whose positivity is contagious to guests and colleagues. - You are energetic and brisk and enjoy a hectic work environment. - You enjoy working with people. - Sales work is natural to you and you want to improve every day. - You are not afraid to take responsibility, are proactive, and want to keep your cafe in top condition. - You want to commit to your work for a longer period, develop, and perhaps advance to more demanding roles. - You can work flexibly during all opening hours. - You speak fluent Finnish: our instructions, training, and team language are mainly in Finnish. Recruitment process includes online suitability assessments to ensure a fair and objective evaluation. You will receive a personal feedback report to support your professional development. Espresso House is the largest cafe chain in the Nordics and Finland, with about 500 cafes in five different countries. In Finland, we are present in nearly thirty different locations with 850 passionate coffee professionals!