Credit & Collections Specialist

KEY TASK & RESPONSIBILITIES > Manage end-to-end collection process for assigned portfolio of high-value and strategic customer accounts across an assigned portfolio, ensuring timely collections in accordance with payment terms. > Monitor accounts receivable balances, identify overdue accounts and proactively engage with customers to resolve outstanding invoices while maintaining positive customer relationships > Maintaining accurate records of all chasing activity > Assess customer creditworthiness by reviewing financial data, payment history, and credit reports; recommend credit limits and payment terms. > Investigate and resolve billing disputes, collaborating with cross-functional teams [Sales, Customer Service, and other internal stakeholders] to resolve issues impacting cash flow and customer satisfaction > Prepare and present aging analysis, DSO performance, risk reports, and other key metrics to management. > Identify potential high-risk accounts, propose actions to mitigate bad debt exposure and escalate to management as appropriate for timely resolution > Meeting and/or exceeding quarterly targets for cash collection and reducing reporting of late payments > Contribute to continuous improvement initiatives to enhance processes, systems, and controls within the Order-to-Cash cycle. > Support quarter-end close activities, including cash forecasting and bad debt provision analysis. > Ensure compliance with internal credit policies, SOX controls, and external regulatory requirements. KEY REQUIREMENTS > Good level of written and spoken English (C1) > Minimum 5+ years of experience in Credit & Collections, preferably in a multinational or B2B environment. > Strong knowledge of credit assessment methodologies, collection techniques, and accounts receivable processes. > Experience with ERP systems (e.g. Sage, SAP, MS365, Oracle, NetSuite) and proficiency in Microsoft Excel. (Sage knowledge desirable) > Excellent communication, negotiation, and interpersonal skills. > High level of accuracy, attention to detail, and problem-solving ability > Strong analytical skills and attention to detail. > Ability to work independently and handle complex, high-volume workloads. > Ability to work effectively in a fast-paced, deadline-driven environment > Knowledge of international credit risk practices and FX considerations is a plus QUALIFICATIONS > Bachelor\'s degree in Finance, Accounting, Business Administration, or related field.