ServiceNow Consultant

CGI is one of the largest IT and business consulting companies in Finland and globally. We are seeking an experienced ServiceNow consultant with broad experience in various service management tasks in IT and business contexts. The role involves planning and delivering ServiceNow-based solutions, configuring end-user self-service, service desk workflows, and integrations with third-party systems, as well as bid work and participation in ServiceNow events. The position is based in Helsinki. The candidate should have at least two years of experience in ServiceNow development tasks, with experience in ServiceNow scripting, self-service portal and CSM creation and management (including forms, views, and mobile interfaces), service and product maintenance and publishing, architecture concepts (domain models, access controls and roles, integration points), reporting and publishing, and ServiceNow System Administration certification as a minimum. Desirable: additional ServiceNow certifications, ONEiO experience, ITIL framework knowledge and certification, project management experience. Proficiency in Finnish and English is expected. We offer growth opportunities, an ownership culture, and a comprehensive package of wellbeing benefits and flexible working conditions. Interested candidates should apply by 2026-09-06. For more information contact Nina Ahola at +358 45 156 2800. A standard background check will be conducted if required.