Technical Customer Support - Contractor - Trust Wallet - Remote - Global

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, participate confidently in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners. We are looking for a proactive and technically curious Technical Customer Support Contractor (6 months) to join our team. In this role, you will combine user-facing communication with technical investigation, system awareness, and operational ownership. You will support users via email and other channels, troubleshoot issues related to wallet functionality, payments, and security, and contribute to incident response, monitoring, and operational improvements. Responsibilities include technical triage, monitoring, incident support, system analysis, access support, cross-team collaboration, automation, community monitoring, and more. Qualifications include 2–4 years of experience in fintech, payments, SaaS, or crypto support, ability to explain technical concepts, troubleshooting APIs and systems, familiarity with payment and crypto wallets, monitoring tools, system architecture, and bilingual proficiency in English and Mandarin Chinese. This is a fully remote, global role with flexible hours. Trust Wallet offers a dynamic environment, career growth, and competitive benefits.