Field Service Technician
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. Troubleshoot. Repair. Make an Impact. Senior Field Service Technician | Mokena IL If you’re someone who enjoys diagnosing mechanical and electrical issues, working directly with customers, and keeping critical equipment operating at peak performance, this role was built for you. As a Senior Field Service Technician, you’ll be the technical expert responsible for troubleshooting, servicing, repairing, and maintaining Flygt wastewater pumping equipment and related systems throughout the territory. You’ll work both independently and alongside customers, helping solve complex challenges while supporting critical wastewater infrastructure. This is an excellent opportunity for a mechanically and electrically inclined professional looking to expand their technical skills while building a career with a global leader in water technology.
Job Details
Responsibilities
- Pump & Equipment Service: Troubleshoot Flygt submersible and dry-pit pumps
- Perform maintenance, repairs, and service on wastewater pumping systems
- Conduct hydraulic, mechanical, and electrical testing of equipment
- Diagnose and troubleshoot control panel and electrical system issues
- Identify root causes and recommend corrective actions
- Perform preventative maintenance and emergency service work
- Support startup and commissioning of wastewater pumping equipment
- Customer Support & Training: Provide onsite technical support to customers
- Train customers on equipment operation and maintenance
- Assist customers with troubleshooting and operational questions
- Communicate repair recommendations and service findings clearly
- Support customers both onsite and via phone
- Field Operations: Operate and maintain company service truck with crane and outriggers
- Perform service work at customer sites and Xylem Service Centers
- Utilize hand tools, power tools, testing equipment, and diagnostic equipment
- Operate forklifts, cranes, and material handling equipment safely
- Complete service documentation and work orders accurately
Requirements
- High School Diploma or GED
- 2-5 years of technical field service, maintenance, or repair experience
- Strong mechanical and electrical aptitude
- Valid driver’s license and ability to meet company vehicle requirements
- Ability to work independently and in team environments
- Strong troubleshooting and critical-thinking skills
- Ability to understand and communicate technical information clearly
Skills & Technologies
Education Level
No degree required
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