Technical Account Manager

As a Technical Account Manager at Kempower, you'll be responsible for the technical relationship with our strategic customers across the DACH region. Acting as a trusted technical advisor, you'll help customers deploy, develop, and get the most out of our charging solutions while working closely with Sales, Service, Product Management, and other internal teams. You'll combine strong technical expertise with a customer-focused mindset, ensuring technical challenges are solved and customer needs are translated into valuable insights for our business. ROLE SPECIFICS: Build long-term technical partnerships with a portfolio of strategic customers across the DACH region. Support customers throughout the product lifecycle, from onboarding and training to technical guidance and issue resolution. Work closely with Strategic Account Managers, Sales, Service, and Product teams to ensure a seamless customer experience. Act as the customer's technical voice internally, sharing feedback and helping shape future product development. Deliver customer training and ensure customers have the knowledge and tools to successfully use Kempower solutions. Document customer cases, technical learnings, and best practices to support continuous improvement. The position can be performed mainly from home. Our DACH office is located in Düsseldorf, and the role includes regular travel across the DACH region (approximately 30–50 days per year), as well as occasional travel to other countries.