Customer Support Agent
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Lisbon, Portugal"), this listing's salary midpoint is about 89% lower. The offer sits below the benchmark range (€9,260–€13,890). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 3 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Lisbon, Portugal | €9,260/per month | €13,890/per month | €13,890/per month |
| From job ad (Mid-Level) | €1,216/per month | €1,216/per month | €1,216/per month |
In this role, you’ll be the go-to support, helping customers with everything from fixing account issues to resolving problems with playing videos or uploading content. You’ll be a troubleshooting expert, identifying the root cause of each problem and guiding customers to the perfect solution. Whether it’s soft troubleshooting for account settings or helping with useful tips, you’ll stay on top of the latest policies, safety guidelines, and rules. As you work through customer inquiries, you’ll also document your actions and categorise any cases or bugs to keep things running smoothly. Ready to tackle all kinds of challenges and help customers succeed? Let’s make it happen!
Job Details
Responsibilities
- Answering customer queries via phone, email, and chat
- Troubleshooting and resolving customer issues
- Documenting all customer inquiries
Requirements
- Native fluency in Italian (written and spoken)
- Fluency in English (written and spoken)
- At least 12 months of customer support experience in a contact centre
- Some knowledge of systems like C-SAT, NPS, and SLAs
Skills & Technologies
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