Asiakasneuvoja, Posti

Posti is Finland’s leading mail and logistics services company. We connect messages, parcels and meaning— digitally and physically. Building the evolving Posti is a versatile team from mail carriers to digital business developers and AI specialists. There are vast opportunities in a big house. Join us in building the future of Posti! We are seeking customer service representatives for Posti’s corporate and private customer service. As a customer service representative you help customers in every situation where they need our assistance. You will serve customers across multiple channels: phone (inbound and outbound), email and chat, with the phone as the primary tool. Your goal is to deliver excellent customer interactions by identifying customer needs and offering the best solutions, using your strong communication and problem-solving skills. The job is fast-paced call center work. During the day you will encounter many different customer situations, not all of which follow a prepared script. You have the ability to learn new things quickly, search information effectively from multiple sources, and make decisions even when an immediate answer is not readily available. We monitor customer service quality, efficiency and customer experience with various metrics, so the role suits someone who enjoys a goal-oriented environment, wants to continuously develop their own skills and can combine high-quality customer service with efficient work. This is a great job if you love customer service, enjoy varied days and are eager and brave to meet different people and situations. You will benefit from good stress tolerance, resilience and the ability to recover quickly between tasks. In return you will have the opportunity to grow into a versatile customer service professional in an environment where learning is ongoing. We train you in all areas toward world-class customer interactions. We are hiring several customer service representatives for our upcoming Christmas season for a fixed-term contract. Start date is 19 Oct 2026 and contract ends 31 Dec 2026. This is a full-time role (37.5 h/week). Customer service is open every day, including weekends, from 6:00 to 20:00. In the autumn and approaching Christmas season shifts mostly fall between 8:00–20:00 on weekdays and 8:00–16:00 on Saturdays, but we expect readiness to work during the entire opening hours of customer service. Our office is conveniently located in Rovaniem, Koskikatu. The pay for this position is €13.39/hour. Are you the person we’re looking for? If you have a diamond service mindset and prior experience in customer service across channels, especially phone service, we’d like to hear from you. You should be able to use multiple systems, electronic channels and applications. You will learn new systems and topics quickly, search information from various sources and apply it to customer situations. We also expect independent and proactive work style, good stress tolerance and willingness to make quick decisions. Fluency in Finnish and English is required; Swedish is considered a definite plus. If you are interested, please apply via the link as soon as possible, but no later than 10 September 2026. Recruitment process begins with Psycruit assessment, which takes about 10 minutes and you will receive a feedback report. The recruitment is conducted in collaboration with Biisoni, with whom the contract will also be signed. For more information contact Biisoni recruitment consultants Saija Salter (saija.salter@biisoni.fi) and Hannamari Ukkonen (hannamari.ukkonen@biisoni.fi).