Concept Owner
End-to-End Ownership: Lead development and IT operations for assigned applications as CRM, ensuring alignment with business goals. Manage the vendor ecosystem and work closely with platform teams. Drive standardization, automation, and improvement initiatives. Sales and Marketing knowledge: ensure key process capabilities are supported in solution development. Tight collaboration with Marketing and Sales to ensure alignment. Stakeholder Management: Build strong relationships with Sales, Brand and Marketing stakeholders. Lead change initiatives and drive business value realization. Financial Management: Oversee the application lifecycle, including budgeting and KPIs, demonstrating strategic IT service delivery. Project management: acts as Project Manager for small scale projects and continuous enhancements. Training & Support: facilitate and support the key super user network for CRM related topics.
Job Details
Responsibilities
- Lead development and IT operations for assigned CRM applications
- Ensure alignment with business goals
- Manage vendor ecosystem and work with platform teams
- Drive standardization, automation and improvement initiatives
- Collaborate with Marketing and Sales for alignment
- Build relationships with Sales, Brand and Marketing stakeholders
- Oversee application lifecycle including budgeting and KPIs
- Act as Project Manager for small projects
- Provide training and support to CRM super users
Requirements
- Several years of successful IT development and operations management experience in a multinational environment
- Experience with Sales and Marketing related solutions and data integrations
- Hands-on CRM and Marketing solutions experience
- Relevant academic degree
- Agile certification (a plus)
- Leadership: ability to manage remote teams and vendor relationships
- Fluent in English
Skills & Technologies
Education Level
Bachelor
| Location | Active listings |
|---|---|
| Tornio, Finland | 22 |
| Katowice, Poland | 14 |
| Helsinki, Finland | 11 |
| Vilnius, Lithuania | 4 |
| Avesta, Sweden | 3 |
| Alfortville, France | 1 |
| Dabrowa Górnicza, Poland | 1 |
| Sachsenheim, Germany | 1 |
| Westdorpe, Netherlands | 1 |
| Genova, Italy | 1 |
| Dillenburg, Germany | 1 |
| Krefeld, Germany | 1 |
| Calvert, United States | 1 |
| Degerfors, Sweden | 1 |
| Castelleone, Italy | 1 |
| Sheffield, United Kingdom | 1 |
| Remote - Global | 1 |
| Role type | Active listings |
|---|---|
| EUS Service Manager | 2 |
| EUS Specialist | 2 |
| EUS Application Specialist | 2 |
| Active Directory Specialist | 1 |
| Platform Security Architect | 1 |
| Head of IT Finance, Controlling & Treasury | 1 |
| HR Specialist | 1 |
| Application Specialist | 1 |
| Electronics Technician | 1 |
| Onsite Network Specialist | 1 |
| Application Security Specialist | 1 |
| EUS Onsite Specialist | 1 |
| IT Application Specialist | 1 |
| End User Services Specialist | 1 |
| Cyber Assurance Specialist | 1 |
| Area Supervisor | 1 |
| IT Application Developer (APEX) | 1 |
| Head of Service Management Office | 1 |
| Cloud Security Architect | 1 |
| Maintenance Technician | 1 |
| Laboratory Manager | 1 |
| Data Security Specialist | 1 |
| Digital Enablement Specialist | 1 |
| Lead Architect | 1 |
| Senior Analyst | 1 |
| Process Operator | 1 |
| Application Developer | 1 |
| Smelter Operator | 1 |
| IAM Architect | 1 |
| IT Application Developer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 22 |
| Senior | 7 |
| Manager | 2 |
| Director | 1 |
| Executive | 1 |
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