Business Analyst

Business Analyst position at Digia within the Customer Experience and Automation domain, focusing on intelligent automation, AI solutions, and system integrations. The role is hybrid, combining business analysis, requirements specification, service design, project work, and the use of modern AI tools. You will map client business processes, identify development opportunities, and formulate implementable solutions with architects and development teams to ensure automation, language models, integrations, and software technologies deliver tangible business value for clients. You will facilitate client workshops, interview business experts, describe processes, and define user stories, acceptance criteria, and requirements to support the development team. You will act as a key link between the client and the technical delivery team, collaborating with architects, developers, project management, and stakeholders to support deployment and change management. You will apply generative AI in analysis, specification, and information structuring. The team operates in a hybrid model with options to work from home and at offices in Helsinki, Tampere or Jyväskylä, with occasional work in the capital region as needed. The Digia Business Automation Solutions unit builds mission-critical AI-enabled business solutions. We value learning, knowledge sharing, courage, and professional pride; we all aim to grow together as senior professionals. Requirements include experience in business analysis, requirements engineering, or service design in software, automation, or integration projects; capability to facilitate client workshops and collaborate with stakeholders; ability to write user stories and process descriptions; understanding of business processes and data flows; experience coordinating projects or development initiatives; clear communication and fluent Finnish and English; initiative and experience in applying AI to real business problems. Nice-to-have: experience in automation or AI solution design and deployment, and targeted use of tools like ChatGPT, Claude, GitHub Copilot. What we offer: the chance to build AI-assisted business solutions in a supportive environment with a strong expert network; you will gain responsibility and a visible role in client work and influence over your work content. Employee benefits include downtime cottages, comprehensive health insurance, and dental care. Salary for this role typically depends on your skills and experience and is around 4,600–5,400 EUR per month. Interested? We welcome applications even if you cannot meet every point perfectly. The application window runs until 25 October 2026. Contact: Kaisa Laatikainen (kaisa.laatikainen@digia.com).

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