Cloud Support Engineer
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Remote - United States"), this listing's salary midpoint is about 24% lower. The offer still falls within the benchmark range (€1,667–€22,616). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 14 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Remote - United States | €1,667/per month | €9,586/per month | €22,616/per month |
AlphaSense is seeking a proactive and experienced Cloud Support Engineer to join our dynamic team. In this senior individual contributor role, you will independently diagnose and resolve complex issues spanning private cloud, search infrastructure, APIs, and agentic systems, often without needing engineering involvement to confirm root cause. You will leverage your expertise in cloud technologies, distributed systems and AI-driven search platforms to ensure smooth deployment, troubleshooting, and optimization of customer solutions. You will mentor more junior engineers, contribute to onboarding, and help raise the technical and operational bar of the team. Responsibilities include delivering exceptional technical support as the second line of defense for technical queries, troubleshooting SaaS and private cloud environments (AWS and Kubernetes), collaborating with cross-functional teams, leading recurring customer-facing rituals for strategic accounts, surfacing account-risk signals, building and updating knowledge resources, and driving process improvements. Minimum qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience); proficiency with CLI tools (kubectl, awscli) and scripting (Python/JavaScript); experience with GraphQL, REST APIs and MCP troubleshooting; experience connecting LLMs to external tools and multi-agent systems; experience with alerting/logging (Prometheus, Grafana, FireHydrant). Preferred qualifications: networking experience; cloud platform experience (AWS) and Kubernetes/Docker; GraphQL and web APIs; Infrastructure as Code tools (Crossplane); experience with search tech and data stores (e.g., Vespa, Elasticsearch, MongoDB, MySQL); Java; knowledge of release lifecycles. Base compensation range listed as $111,000 USD annually; note that final offer varies by experience and may include bonus/equity. This role is remote in the United States. To apply, submit your resume and details via the form on the posting.
Job Details
Responsibilities
- Deliver exceptional technical support as the second line of defense for technical queries
- Troubleshoot and resolve issues related to SaaS and private cloud environments (AWS and Kubernetes)
- Collaborate cross-functionally with Product, Engineering, and Customer Education teams
- Lead recurring customer-facing rituals (technical reports, live calls, technical reviews) for strategic accounts
- Surface account-risk signals and articulate the strategic importance of assigned accounts
- Contribute to knowledge sharing: create and update documentation, FAQs, and tutorials
- Identify and propose process improvements based on patterns in work and team metrics
- Be an advocate for customers in internal discussions to maximize product value
- Be an expert on AlphaSense product and stay updated on new features
- Build reusable AI systems for the team (prompt libraries, MCP-connected workflows)
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- Proficiency in CLI tools (e.g., kubectl, awscli) and scripting skills in Python or JavaScript
- Understanding of GraphQL, REST APIs and MCP troubleshooting
- Experience connecting LLMs to external tools including multi-agent systems
- Experience with alerting/logging systems (Prometheus, Grafana, FireHydrant)
- Ability to communicate complex technical concepts to customers and team members
- Experience in managing customer support cases throughout their lifecycle (inquiry, triage, bug reporting, resolution)
- Ability to create and maintain runbooks for deeper troubleshooting and Level 1/2 support training
Skills & Technologies
Education Level
Bachelor
| Location | Active listings |
|---|---|
| Remote - Global | 176 |
| Helsinki, Finland | 27 |
| London, UK | 2 |
| New York, USA | 2 |
| Singapore | 2 |
| Remote - Europe | 1 |
| Remote - Finland | 1 |
| Remote | 1 |
| New York, United States | 1 |
| New York City, United States | 1 |
| Bangalore, India | 1 |
| London, United Kingdom | 1 |
| Role type | Active listings |
|---|---|
| Software Engineer | 28 |
| Account Manager | 9 |
| Customer Success Manager | 6 |
| Product Manager | 6 |
| Compliance Analyst | 5 |
| Channel and Customer Research Associate | 5 |
| Sales Development Representative | 4 |
| Content Analyst | 4 |
| Product Designer | 4 |
| Account Executive | 4 |
| Human Resources Specialist | 3 |
| AI Platform Engineer | 3 |
| Analyst Development Representative | 3 |
| Principal Software Engineer | 3 |
| Analyst | 3 |
| Android Engineer | 3 |
| Network Engineer | 3 |
| Cloud Platform Engineer | 2 |
| Principal Design Engineer | 2 |
| Senior Manager | 2 |
| People Business Partner | 2 |
| Technical Program Manager | 2 |
| Design Engineer | 2 |
| Program Manager | 2 |
| Customer & Product Support Analyst | 2 |
| iOS Engineer | 2 |
| IT Support Analyst | 2 |
| Data Scientist | 2 |
| Sector Lead | 2 |
| Site Reliability Engineer | 2 |
| Manager | 2 |
| Associate Account Executive | 2 |
| Enterprise Account Executive | 2 |
| Head of Developer Experience | 2 |
| Operations Manager | 2 |
| Sales Development Manager | 2 |
| Pre-Sales Manager | 2 |
| Customer Support Specialist | 2 |
| Channel and Customer Research Sector Lead | 1 |
| Business Applications Security Engineer | 1 |
| Product Analyst | 1 |
| Senior Technical Program Manager | 1 |
| Talent Acquisition Partner | 1 |
| Senior Commercial Counsel | 1 |
| Security Operations Analyst | 1 |
| Revenue Accounting | 1 |
| Compliance Surveillance Analyst | 1 |
| Strategic Sales Manager | 1 |
| Director of AI Governance and Security | 1 |
| Analytics Engineer | 1 |
| Marketing Analyst | 1 |
| Customer Education Manager | 1 |
| Cloud Reliability and Recovery Engineer | 1 |
| Tax Associate | 1 |
| Strategic Account Leader | 1 |
| Account Management | 1 |
| Solutions Marketing Manager | 1 |
| Sales Enablement | 1 |
| Solutions Consultant | 1 |
| Senior Engineer | 1 |
| Equity Research Associate | 1 |
| Content Support Analyst | 1 |
| Strategic Account Executive | 1 |
| Customer Support Analyst | 1 |
| Payroll Director | 1 |
| Executive Assistant | 1 |
| Deal Desk Analyst | 1 |
| Head of Strategic Alliances | 1 |
| Marketing AI & Transformation Strategy Lead | 1 |
| Key Account Director | 1 |
| Equity Research | 1 |
| Account Director | 1 |
| Staff Engineer | 1 |
| Researcher | 1 |
| Legal Content and Data Director | 1 |
| Audio Visual Engineer | 1 |
| Program Management | 1 |
| Strategic Finance Manager | 1 |
| Team Leader | 1 |
| Pre-Sales Consultant | 1 |
| Growth Marketing Manager | 1 |
| Human Resources | 1 |
| Director of Global Real Estate and Workplace Experience | 1 |
| Director of Executive Recruiting | 1 |
| Marketing Manager | 1 |
| Senior Staff Software Engineer | 1 |
| Motion Designer | 1 |
| Financial Data Application Specialist | 1 |
| Product Platforms Engineer | 1 |
| Head of Broker Relations | 1 |
| Revenue Tools Specialist | 1 |
| Analyst Development | 1 |
| Senior Software Engineer | 1 |
| Deal Desk Contracting Manager | 1 |
| Client Research Manager | 1 |
| Sales Operations Analyst | 1 |
| Implementation Consultant | 1 |
| Data Analyst | 1 |
| Talent Community Member | 1 |
| People Operations Coordinator | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 162 |
| Senior | 12 |
| Manager | 3 |
| Executive | 1 |
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