Monthly
€1,633
Posted July 1, 2025 · 413 days agoLast seen August 17, 2026Est. expiry August 5, 2025
Sofia, Bulgaria
Onsite · Customer Support
Full-time · Mid-Level
Swedish, English
No People Management
How this salary compares
Salary Context: Customer Service Agent
Hover or tap a row for full statistics (EUR / month on this chart).
Market Average: Customer Service Agent
€1,995
€2,147
Market Average: Mid-Level Level
€1,976
€1,976
All roles in Sofia, Bulgaria
€7,000
€12,000
From job ad (Mid-Level)
€1,633
€1,633
Salary analysis
Compared with the selected benchmark ("All roles in Sofia, Bulgaria"), this listing's salary midpoint is about 83% lower. The offer sits below the benchmark range (€7,000–€12,000). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Service Agent | €1,995/per month | €2,071/per month | €2,147/per month |
| All roles in Sofia, Bulgaria | €7,000/per month | €9,500/per month | €12,000/per month |
| From job ad (Mid-Level) | €1,633/per month | €1,633/per month | €1,633/per month |
About the role
Swedish Customer Service Agent in Sofia
Job Details
Responsibilities
- Deliver professional support for products and services
- Master CRM software, ticketing systems and tools
- Engage customers via phone, email and chat
- Resolve inquiries within SLAs
- Meet or exceed performance goals for call handling time
- Collaborate with team to share best practices
- Participate in ongoing training and stay updated
Requirements
- Fluent Swedish
- Fluent English
- Strong interpersonal skills
- Customer service orientation
- Ability to follow structured guides
- Active listening and problem-solving skills
Skills & Technologies
CRM softwareTicketing systemsCRMMulti-channel communication
Benefits & Perks
Recruitment Process
- 1Application
- 2Screening
- 3Interview
- 4Offer
Seen 8 hours ago
Most-hired roles
Recruiter
1
Freelance Recruiter
1
CV Matching Service
1
Role-level mix
Mid-Level (3)
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