Customer Service Advisor

We are seeking customer-oriented and proactive Customer Service Advisors for a cheerful and youthful team in S Group's online stores for fixed-term work until 31.12.2026, 20h/week or 30h/week. Start date as agreed. Our team serves online store customers primarily by phone, and additionally through electronic channels via chat and email. Our workstation is located in Vallila, Helsinki. Our customer service is open weekdays (Mon-Fri) 8:00-22:00 and weekends (Sat-Sun) 10:00-18:00. Work shifts are naturally scheduled according to our opening hours. We expect: - Good cooperation skills - Ability to handle customer service contacts efficiently and with quality across all service channels - Independent decision-making according to instructions and examples - Good written and oral communication skills in Finnish and English; Swedish language skills are considered an advantage - Ability to handle challenging customer situations and, conversely, perform routine tasks Additionally, we value in a candidate: - Previous experience working in a call center environment - Experience or education in the retail sector, customer service expertise, and knowledge of e-commerce We offer you: - Work in the constantly evolving world of e-commerce - A developing and rapidly changing operating environment - Versatile customer service work in different channels - Comprehensive orientation to the job and the e-commerce world - Balancing of free time and working time while working in a hybrid model. We work at our office in Vallila at least two days a week - Pleasant colleagues and a straightforward work community - Retail sector collective agreement (TES, salary class c1) and evening and weekend bonuses Please note that the employer is Barona. Send us your application as soon as possible, as applications are processed during the application period and positions will be filled as soon as suitable persons are found! Those who proceed to the next stage of the search will be invited to answer video questions. Please submit your application via the application form, as we cannot consider applications sent by email for security reasons. To apply for open positions, you must create a job search profile in Barona Careers. You fill in your profile only once, after which you can apply for all Barona jobs with the same profile. We recommend suitable jobs for you based on your work experience, educational background, and skills. Barona Careers makes your job search easier than ever!