Customer Experience Advisor - Polestar - Mascouche, Quebec, Canada
Customer Service Representative
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Job Description
The Customer Experience Advisor will own the customer journey, providing support via phone, email, and chat, ensuring a seamless and personalized experience. They will use data insights to improve customer interactions and collaborate with teams to refine offerings.
Company Information
| Location | Active listings |
|---|---|
| Remote - Global | 12 |
| Helsinki, Finland | 5 |
| Brussels, Belgium | 1 |
| London | 1 |
| Barcelona, Spain | 1 |
| Gothenburg, Sweden | 1 |
| Cologne, Germany | 1 |
| Milan, Italy | 1 |
| Rome, Italy | 1 |
| Bicester, UK | 1 |
| Beesd, Netherlands | 1 |
| Luxembourg | 1 |
| Paris, France | 1 |
| Amsterdam, Netherlands | 1 |
| Madrid, Spain | 1 |
| Oslo, Norway | 1 |
| Role type | Active listings |
|---|---|
| Marketing Specialist | 1 |
| Customer Service | 1 |
| Customer Service Representative | 1 |
| Customer Service Advisor | 1 |
| Control Assurance Specialist | 1 |
| Head of Information Security | 1 |
| Sales Manager | 1 |
| Producer | 1 |
| Group Consolidation | 1 |
| Key Account Manager | 1 |
| Fleet Sales Support | 1 |
| Category Buyer | 1 |
| Customer Engagement | 1 |
| Working Student | 1 |
| Finance Manager | 1 |
| Manager | 1 |
| Cybersecurity Engineer | 1 |
| Role level | Active listings |
|---|---|
| Mid-Level | 13 |
| Manager | 1 |
Polestar appears in 31 indexed job postings in JobCrawls' Finland dataset since October 2025. In that historical index, the strongest location signals for this employer are Remote - Global, Helsinki, Finland, and Brussels, Belgium.
Data shown is based on historical job postings from our database.
Job Details
Responsibilities
- Provide support via chat, email, and phone
- Resolve customer inquiries promptly
- Act as customer advocate
- Use data to identify trends and improve experience
- Collaborate with teams to refine offerings
Requirements
- 2-3 years customer-facing experience
- Proficient in French-Canadian and English
- Strong communication skills
- Experience with Salesforce (preferred)
- Interest in sustainable products and EVs
Skills & Technologies
