Customer Support Specialist
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Berlin, Germany"), this listing's salary midpoint is about 96% lower. The offer sits below the benchmark range (€1,667–€20,833). The listed pay band (€391–€446) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 11 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Support Specialist | €3,255/per month | €3,545/per month | €3,834/per month |
| All roles in Berlin, Germany | €1,667/per month | €7,917/per month | €20,833/per month |
ABOUT US Pliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. We serve two primary customer segments: companies seeking to optimize operational processes via apps and APIs, and financial software platforms, ERP providers and banks wanting to launch or enhance embedded finance offerings. Founded in 2020 and headquartered in Berlin, Pliant supports thousands of businesses and partners globally. We issue cards in 11 currencies across over 30 countries as a licensed EMI. ABOUT THE ROLE Forget the traditional Support playbook. We aren’t reading scripts or moving tickets between queues. We want problem solvers. You will be the Integrations & Payment Customer Support Specialist focusing on accounting integrations (DATEV, Xero, NetSuite) and complex backend payment configurations. You will own onboarding, ERP/Accounting setup, configuration support, CSV operations, partner and accounting coordination, debugging exports, implementation questions, and operational troubleshooting. You will collaborate with Product, Engineering, Solutions Engineering, Customer Success, Sales, and external finance teams at customers. The role is designed to streamline operations for product and engineering, improve onboarding, create scalable processes, and become a guide for accounting integrations and exports. You will help transform recurring work into scalable product capabilities over time.
Job Details
Responsibilities
- Lead customer implementation lifecycle
- Coordinate with ERP partners
- Design scalable onboarding processes
- Partner with Product and Engineering
- Develop deep operational expertise in accounting exports
- Support rollout of new integrations
- Mentor Tier 2 CS team
Requirements
- Experience with accounting integrations (DATEV, Xero, NetSuite)
- Strong problem-solving and debugging skills
- Familiarity with APIs and data mapping
Skills & Technologies
Perks
- The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
- Attractive remuneration
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and possibility to work remotely
- Monthly mobility benefit
- Wellhub Membership
- Pliant Card with monthly credit to explore the product and enjoy food with colleagues
Benefits & Perks
Benefits
Perks
| Location | Active listings |
|---|---|
| Remote - Global | 5 |
| Remote - Europe | 2 |
| Helsinki, Finland | 1 |
| Berlin, Germany | 1 |
| Remote - UK | 1 |
| Toronto, Canada | 1 |
| Remote - EU | 1 |
| Role type | Active listings |
|---|---|
| Engineering Manager | 2 |
| Software Engineer | 2 |
| Solutions Engineer | 1 |
| Information Security Manager | 1 |
| Product Manager | 1 |
| Software Engineer - Mobile | 1 |
| Product Designer | 1 |
| Role level | Active listings |
|---|---|
| Senior | 5 |
| Manager | 3 |
| Mid-Level | 1 |
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