Technical Support Specialist - 100% Remote - EMEA - Hostaway - Remote - Global

Hostaway is looking for a tech-savvy Technical Support Level 1 Specialist to join our team, supporting our growing European customer base, with a focus on Spanish- and English-speaking markets. In this role, you’ll develop deep knowledge of our B2B SaaS product portfolio and provide high-quality technical support to help customers get the most from our platform and grow their short-term rental bookings. You’ll work primarily with customers in Spanish and English, with French language skills considered a plus to support our French-speaking customers when needed. Provide customer support via phone, chat, and email, ensuring timely, clear, and helpful responses to customer inquiries. Diagnose and troubleshoot technical issues customers experience with our SaaS platform, including software functionality, configuration, and integrations. Collaborate closely with internal teams, including Product Development and QA, to escalate and resolve complex technical issues. Document and track customer inquiries, issues, and resolutions in our support system. Proactively identify opportunities for process improvements and contribute to knowledge base articles and support documentation. Assist with product demonstrations and customer training sessions when needed. Stay up to date with the latest product features, enhancements, and industry trends to effectively support customers and provide valuable feedback to internal teams. Requirements include 2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment. Strong problem-solving skills and the ability to troubleshoot technical issues clearly and effectively. C2-level Spanish and English proficiency, including excellent written and spoken communication skills. French proficiency is a plus. Willingness to work shifts, mainly 9 AM to 6 PM CEST. Eagerness to learn, customer-first mindset, and commitment to high-quality support.