Service Manager

Become a service manager for Roveniemi and the Kemi-Tornio area. Do you want to lead your own service area and be responsible for customer relationships, staff and business development? We work responsibly as part of a reliable team. We are looking for a target-oriented and development-minded service manager who enjoys people leadership, customer work and developing the business. As a service manager you are responsible for the operation of your service area as a whole. You guide daily work, develop service quality and operations and ensure customer satisfaction and profitability. At the same time ensure smooth, safe operations and alignment with our values. In the role you act as a key link between customers, staff and internal stakeholders. You influence customer experience, staff success and business results and drive change and develop operations long-term. You are responsible for leading operations and customer relationships and their development, ensuring quality and efficiency and taking a sales-oriented approach and identifying new business opportunities. In daily work you lead staff and support wellbeing and are responsible for the overall management of finances, resources and profitability. We expect you to have experience in supervisory work and service business and readiness to lead change and implement development. You work customer-oriented with a sales mindset, identify customer needs and provide solutions. You are a communicative, fair and consistent supervisor who can motivate, develop and coach your team. Your operations emphasize responsibility, problem-solving, business-oriented thinking and ability to lead whole. You also actively promote an equal and respectful work community. Success requires fluent Finnish and English. The working area is Rovaniemi and Kemi-Tornio, thus a driving license and own car are prerequisites. We offer a diverse and responsible role at the core of the business with opportunity to influence and develop. We work flexibly with hybrid model, generally on weekdays. Working days vary with client and region needs, and the role includes travel within the area. Additionally we offer: permanent contract full-time 37.5 hours per week; competitive salary (approx. 3400–3800 €/month depending on experience); comprehensive onboarding and ongoing support; opportunity to grow and build career path in a growing organization; international and motivating workplace; safe and respectful working environment; fair terms and wellbeing. We work with hybrid model and require driving license and own car. Equality and responsibility. Every employee is important to us. We lead the workplace with equality and respect – we do not tolerate discrimination. We ensure a safe working environment and wellbeing for employees and act responsibly in all we do. Why join us: we are known for high eNPS and everyday respect, trust and joint success. We have also received recognition: 2024 Finland’s most people-friendly workplace; 2025 third place in the same category; 2025 third place in the “most people-friendly work life” category. Apply as soon as possible, but no later than 26 August 2026. We process applications during the recruitment and first-round interviews on 31 August 2026. For more information contact Service Manager Kaisa Mäkinen on 14 Aug 14:00–16:00, 21 Aug 15:00–16:00 at 0503764711. N-Clean is a cleaning services company supporting clients’ daily operations with cleaner and fresher workplaces. N-Clean is part of the Swedish-owned MIAB group. In Finland our organizations are N-Clean Oy, N-Cleantech Oy and N-Clean Facility Services. Our turnover in 2025 is almost 79M euros and more than 2600 N-Clean employees of over 100 nationalities. With almost 40 years of cleaning industry expertise, we guarantee cleanliness of hotels, ships and various facilities. Through a clean work and living environment we support the wellbeing of hundreds of thousands of people so our clients can focus on what matters – their business growth.