Field Engineer

At Duna, we see the company as the second product we're building and are continually working to create a transparent, ambitious culture. We want this to be the place where you do your best work. Our mission is to redefine identity for the global economy. We're backed by world-class investors including CapitalG and Index Ventures, as well as founders and executives from companies like Stripe, Adyen, Notion, Remote, Qonto, Framer, Anthropic, Mollie, OpenAI and Goldman Sachs. Since your role with us will rarely fit a job description, we only wrote a crisp overview. What you’ll be doing in this role: Work closely with customers to help them successfully implement and use Duna’s product; Act as the technical point of contact for integrations, onboarding, and product rollouts; Technically scope requirements early in the implementation process; Troubleshoot implementation issues and guide customers toward scalable solutions; Collaborate closely with product, engineering, and growth to improve implementation flows and customer experience; Help shape how Duna works with customers by improving documentation, tooling, and processes. What we’re looking for: Comfortable working at the intersection of technology, product, and customers; Clear communicator who enjoys explaining complex ideas in simple, human terms; Strong problem solver who stays calm in ambiguous or fast-moving situations; Systems thinker — you understand how customer decisions impact the product and vice versa. Our current stack includes Node.js + TypeScript, React, Event Sourcing, Express, Postgres, RabbitMQ, Kubernetes, and AWS. Familiarity with modern web technologies or technical integrations is a plus, but not required. We care more about how you think, how you communicate, and how you help customers succeed. A final note before you apply: please read through our website in detail. You\u2019ll find the fundamentals there: what we believe in, how we work, and why we're building this company. We\u2019re a remote-first, fast-moving team of builders looking for exceptional people who love to create, build, and ship. Beyond passion and grit, we highly value curiosity, authenticity and kindness. If this sounds like you, we would love to hear from you! PS. We are looking to hire passionate people from a variety of backgrounds. So even if you don\u2019t check all the boxes, we welcome your application!