Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Boston, USA"), this listing's salary midpoint is about 92% lower. The offer sits below the benchmark range (€13,890–€13,890). Range-width comparison is limited because one of the salary bands is incomplete. This benchmark is based on 1 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Boston, USA | €13,890/per month | €13,890/per month | €13,890/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €1,158/per month | €1,158/per month | €1,158/per month |
Sales Support Associate at Detection Technology in Boston, MA. The Inside Sales Associate supports sales and marketing activities across Security, Industrial, and Medical business units throughout North and South America. This role plays a critical part in supporting customer relationships, coordinating order fulfillment, and ensuring smooth operational execution. Responsibilities include Sales Operations & Customer Support such as receiving and processing customer purchase orders, coordinating order fulfillment, communicating logistics, managing import/export documentation, generating invoices, handling RMAs, CRM administration, and coordinating communications between customers and service teams. Additional Sales & Marketing Support duties include lead generation, handling inquiries, calls and emails, welcoming visitors, processing remittances, inventory management, and assisting with marketing collateral and events. Qualifications include 3–5 years in import/export logistics or sales operations, ERP and CRM experience, strong MS Office, English fluency, and a Bachelor’s degree in Business Administration.
Job Details
Responsibilities
- Receive and process customer purchase orders within the ERP system
- Coordinate order fulfillment and confirmations with internal operations teams
- Communicate logistics and shipment details to customers
- Manage import/export documentation and processes
- Generate and deliver customer invoices
- Receive and process RMA requests
- Open and manage RMA cases within the CRM system
- Coordinate communications and logistics between customers and service teams
- Support selected CRM administration activities
- Assist with lead generation and qualification
- Support customer issue resolution and general customer communications
- Handle incoming phone calls and emails
- Welcome office visitors and coordinate inbound/outbound shipments
- Process customer remittances
- Assist with inventory management activities
- Support preparation of marketing collateral including brochures, presentations, datasheets, and website updates
- Support trade shows, exhibitions, and marketing events
- Assist with office administration including invoices and supplies management
Requirements
- 3–5 years of experience in import/export logistics or sales operations
- Familiarity with ERP systems, preferably Infor LN or Baan
- Experience with CRM platforms, preferably Salesforce
- Strong Microsoft Office skills
- Fluent English communication skills
- Bachelor’s degree in Business Administration or equivalent
Skills & Technologies
Education Level
Bachelor
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