Strategic Account Director

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises to deploy AI agents that power personalized interactions across voice, chat, email, SMS, and more. We’re an in-office company with a culture built on velocity and excellence. Our values shape how we work and grow as a team. About the Role We’re looking for a Director, Strategic Accounts that thrives in an autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers and the ability to support potential sales with customizations to close the deal. In this role, you will - Develop a strategy to break into and close key strategic logos for Decagon - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (CX leaders, Product Leaders, Operations Leaders) - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion - Collaborate with internal teams to deliver tailored solutions - Forecast and accurately report on pipeline and revenue - Develop and execute account plans to execute strategic deals - Provide feedback to product and leadership teams to influence the roadmap - Maintain expert-level knowledge of the company's products, services, and industry trends - Expect moderate travel Your background looks something like this - 7+ years of experience in strategic or enterprise sales - Proven track record of growing revenue and expanding business with large, complex accounts - Excellent communication, presentation, and negotiation skills - Strong business acumen and ability to speak the language of the C-suite - Consultative selling approach with a focus on value-based solutions - Ability to manage multiple stakeholders and cross-functional initiatives - Bachelor's degree or equivalent work experience Even better if you have - Bonus points if you have previous experience selling AI or customer support/experience software Benefits We proudly offer the following benefits for our full-time employees: - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support your wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office to keep you at your best - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)