Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("In Remote - Global: Customer Success Manager"), this listing's salary midpoint is about 111% higher. The offer sits above the benchmark range (€3,538–€10,357). The listed pay band (€11,404–€17,921) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 4 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Success Manager | €3,900/per month | €5,903/per month | €11,575/per month |
| In Remote - Global: Customer Success Manager | €3,538/per month | €6,220/per month | €10,357/per month |
Role Sword is hiring a Senior Customer Success Manager to own a portfolio of approximately 20 to 30 enterprise employer relationships. You will proactively surface renewal blockers, manage retention and renewals, and help benefits leaders and their advisors connect member access, engagement, outcomes, and financial value to clear decisions. This role is for someone who can move from executive strategy to operating detail. You will diagnose what is blocking customer value, involve the right partners across Sword, and maintain a credible customer plan even when the process or internal owner is unclear. What you'll be doing: ... (content truncated for brevity)
Job Details
Responsibilities
- Build proactive account and renewal plans, identify risk early, and focus high-touch engagement where it can materially change the outcome.
- Own retention strategy, pricing and contracting coordination, executive relationships, and risk plans across a portfolio of consequential enterprise accounts.
- Build multithreaded relationships with benefits leaders, consultants, finance, clinical, procurement, and operational stakeholders, adapting the value story to each decision-maker.
- Use eligibility, enrollment, activation, engagement, outcomes, claims, billing, and ROI evidence to diagnose account performance; understand how file specifications and data-flow issues affect customer confidence and results.
- Secure the customer access and communication permissions needed to reach eligible members and improve enrollment, activation, and sustained engagement.
- Identify cross-functional breakdowns, engage the right partners across Sales, Growth Marketing, Implementation, Product, Clinical, Analytics, Finance, and Operations, and keep the customer informed through resolution.
Requirements
- Significant experience personally owning complex enterprise customer or client relationships after implementation, including renewals, retention, and account recovery.
Skills & Technologies
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