Customer Service Manager for Children's and Youth Diseases - HUS diagnostiikkakeskus - Helsinki, Finland

Would you like to be involved in developing customer service for children, youth, and families at HUS? We are seeking a Customer Service Manager for the unit of Children's and Youth Diseases at HUS for a permanent position. The role emphasizes customer orientation, developing smooth operational models, and collaboration with various stakeholders within HUS, as well as with third sector organizations and other healthcare providers. The responsibilities also include organizing national and international visits and coordinating various events. The position requires professional knowledge of children's healthcare and the ability to manage broad entities. Key skills include good cooperation, communication, and information-gathering skills, sufficient language proficiency, presentation skills, and familiarity with the Finnish healthcare system. The pediatric specialized care area is extensive and covers all pediatric specialties. We are committed to continuous development and systematic quality work. It is important to us that our operations are customer-oriented, safe for patients, and of high quality. We expect strong interest and commitment to promoting these aspects. We offer an interesting and rewarding job working with top professionals in pediatric specialized care. We value independent working methods and provide support from an expert team. We hope that our patients and their care are at the center of your work, and your goal is to provide the best possible care for every child. HUS offers employment benefits such as annual cultural, sports, and travel ticket benefits via ePassi, staff discounts at sports and wellness companies, and sick child care services. Additionally, HUS provides subsidized workplace meals. Applicants must present a criminal record extract as required by the Criminal Records Act, for working with children. We require vaccination against infectious diseases and a health status report regarding tuberculosis for healthcare workers. The salary is based on the HYVTES agreement, with a base salary of 4458.65 euros per month. Possible experience-based supplements are also paid. The start date is August 1, 2026, or as agreed. Apply before the deadline. At HUS, you are part of the most impactful care. Qualifications for the position include a suitable higher education degree with relevant experience or a suitable secondary education with relevant experience. Language requirements include good spoken and written Finnish and satisfactory spoken and written Swedish, or good spoken and written Swedish and satisfactory Finnish. The selected candidate must present a criminal record extract as required by the Criminal Records Act (770/1993), section 6, subsection 2, for working with children. We require vaccination against infectious diseases and a health status report regarding tuberculosis for healthcare workers. Contact information Chief Nurse Outi Simonen, tel. 050 427 0223, outi.simonen@hus.fi