About the role
Jack Henry Production Support Engineer role description includes offshore support for Jack Henry SilverLake and related digital banking applications, overnight monitoring of critical batch processes, workflow automation, incident management, and operational support. Required skills include Linux, Java, Mainframes, and strong experience with enterprise scheduling, SQL Server, SSIS, and automation development. Key responsibilities cover End-of-Day batch monitoring, production support for Jack Henry modules, analyzing and resolving job failures, and providing shift handover. Additional duties encompass Cybermation workload automation administration, development of automation solutions (SSIS, VB scripts, batch scripts, C utilities), ServiceNow incident management, monitoring and alerting, and multi-module application support. Education requirement is a Bachelor's in Computer Science or related field (Masters preferred). Experience: 8 years in IT, with banking/FS exposure and enterprise batch operations. Location: Hyderabad, India; Hybrid work model.
