Operations Manager- Expert Insights - ECS - AlphaSense Oy - Remote - Global

The Trials team at AlphaSense is focused on delivering an exceptional first experience for new clients engaging with Tegus by AlphaSense call-taking services, while acting as a close partner to Sales in driving conversion and growth. They serve as the primary point of contact throughout the trial, combining strong client communication with seamless project execution to showcase the value of the Expert Call Services (ECS). By aligning closely with Sales to reinforce value, drive engagement, and accelerate call activity, they play a critical role in converting trial users into long-term clients while generating new content and revenue opportunities. The Operations Manager will lead and develop a team of Client Relationship Managers and Analysts, manage client interactions, and collaborate with sales and GTM stakeholders. The role requires over 3 years of client service and management experience, with strong leadership, organization, and communication skills. Responsibilities include coaching, reporting, quality assurance, and supporting department initiatives. The position offers a salary range of $111,000 - $152,000 USD, with potential bonuses and benefits. The role is based in Chicago, with a hybrid work model.