Senior Specialist, Service Integration
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Espoo, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€2,150–€4,500). The listed pay band (€208–€240) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 701 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| All roles in Espoo, Finland | €2,150/per month | €2,688/per month | €4,500/per month |
| Pay in our data — not quoted in ad (Senior) | €208/per month | €224/per month | €240/per month |
Senior Specialist, Service Integration - Espoo. We are looking for an experienced IT Service Management / SIAM professional who understands what effective service management means in practice within a multi-vendor environment. To succeed, you should have: A strong understanding of IT Service Management and the ITIL framework; Experience in SIAM, Service Integration, Vendor Management, or IT Governance roles; Experience working in multi-vendor environments and complex service ecosystems; Understanding of SLA, OLA, and KPI metrics; Strong analytical and reporting skills; Ability to translate improvements into practical actions; ITIL Foundation certification; A relevant higher education degree or equivalent expertise; Experience with ServiceNow and dashboards is an advantage; SIAM Foundation / Professional or ITIL Intermediate / Expert certifications are also assets; English as the primary working language; knowledge of Finnish, Swedish, or Polish is a plus. You are proactive, analytical, and development-oriented, able to build effective collaboration between teams and service providers. The role offers a mix of strategic and hands-on challenges, including analyzing provider performance and facilitating cross-supplier collaboration. What do we offer? An opportunity to work in a significant international environment and influence how IT services and multi-vendor collaboration are developed. Apply now by 6 September 2026.
Job Details
Responsibilities
- Support service teams with SIAM and ITSM practices
- Develop multi-vendor operating model and governance
- Onboard/offboard suppliers and define operating models
- Monitor supplier performance using SLA/OLA/KPI
- Identify bottlenecks and implement improvements
- Develop reporting, metrics, dashboards for supplier ecosystem
- Coordinate multi-vendor environment with IT Service Desk and Service Managers
- Facilitate collaboration between internal teams and external providers
- Develop and maintain SIAM operating model, processes, roles, governance
- Participate in service reviews and supplier performance meetings
- Standardise ITSM processes across providers
- Harmonise SLA/OLA/KPI practices
- Balance strategic and hands-on work and drive حل
Skills & Technologies
Education Level
Bachelor
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