Customer Director, Talpa - Helsingin kaupunki - Helsinki, Finland

We are looking for a Customer Director at Talpa, a municipal service center in Helsinki, responsible for managing customer relations, developing customer experience, and renewing services at a strategic level. The role involves leading centralized customer service and advisory services, managing customer relationships, developing service products and pricing, managing customer agreements, measuring and analyzing customer experience, overseeing customer communication, and leading change and development projects including automation and AI solutions. The position also includes leading a team providing services to group companies. Requirements include extensive experience in demanding customer, service, or business management roles, proven strategic leadership, change management, and project implementation skills, as well as understanding of service productization, pricing, and contract management. Knowledge of public sector or service center operations, and financial or HR processes is valued. A higher university degree and several years of relevant experience are required. The role offers a broad view of organizational development and impact on Helsinki city’s financial and payroll services. The gross monthly salary is 7400-7700 euros, with benefits including lunch, sports, culture, well-being, and occupational health services. The application deadline is July 20, 2026.