Operations Specialist
Posted Oct 1 (19 days ago) · Last updated Oct 18
Key facts
Operations Specialist at LeadDesk, Helsinki; hybrid, 3 days in office; starts Jan 2027; salary 2,632 €/mo.
How this salary compares
€2,632
Est. take-home €2,137
Where and how
Original job ad
As published by LeadDesk Oy
Would you like to play a key role in an operationally critical process, one where doing the detailed work properly keeps everything running smoothly for our customers? LeadDesk is seeking an Operations Specialist to join the Helsinki team. You will own customer requests related to opening and maintaining phone numbers end to end: coordinating with internal stakeholders, checking documentation, ordering numbers, coordinating with telecom partners, and ensuring every step follows the correct process. You will be part of a SaaS environment serving Europe, with a hybrid work model (3 days a week at the Helsinki HQ in Kallio). Responsibilities include handling numbering requests across countries, verifying required documents, coordinating with operators, and acting as the bridge between sales, customers, and operators. You’ll support numbering-related tickets, manage queues during busy periods, and ensure compliance with country-specific regulations. The role includes onboarding support, learning the specifics of numbering, and growing into more complex cases over time. Must-have: customer-first mindset; experience with customers or stakeholders; structured, precise thinking; patience with detailed processes; ability to escalate when needed; fluency in Finnish and English; ability to navigate multiple IT systems; excellent written communication. Nice-to-haves include fluency in another European language, prior written customer service, and experience with ticketing systems. Practicalities: Location: Helsinki HQ (hybrid work model, 3 days a week at the office); Employment: Full-time, permanent; Start date: January 2027, or as agreed. Salary: 2 632€/month; Work permit in Finland: Required. What's next? Submit your application by 21.10.2026. Contact: Milja Valentine from the Talent team, milja.valentine(at)leaddesk.com.
This is the employer's own ad. Pay, requirements and the other details on this page are our reading of it, not facts the employer confirmed.
About the role
Summarised by JobCrawls from the job ad above.
Requirements
- A customer-first mindset and the ability to communicate clearly and professionally with customers
- Previous experience working with customers or stakeholders, whether through work or studies
- A structured, precise approach and good logical thinking skills
- Patience to follow detailed processes consistently, even when the work repeats
- The confidence to raise an issue with a stakeholder when something needs to go through the correct channel
- Fluent in Finnish and English, spoken and written
- Comfortable learning and navigating several IT systems and portals in parallel
- Excellent written communication, since most of the work happens through tickets and written correspondence
Responsibilities
- Providing an excellent service experience in every request, whether you're working directly with a customer or through other stakeholders
- Processing numbering requests for LeadDesk customers across all the countries we operate in, each governed by its own regulations
- Reviewing and verifying the documentation each order requires
- Ordering numbers from, and coordinating routing with, our telecom operator partners, sometimes directly in their portals
- Acting as the link between sales, customers and operators to keep orders moving, and making sure everything is handled according to the correct process
- Supporting other numbering-related tickets, including number activations
- Managing your queue through busier, seasonal periods when ticket volumes increase
Skills & technologies
Customer ServiceTicketing SystemsIT SystemsCommunicationStakeholder ManagementMultitasking
Benefits & perks
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About LeadDesk Oy
LeadDeskOy · 2 open roles
Top locations (all time): Helsinki, Finland · 5 · Oslo, Norway · 1 · Stockholm, Sweden · 1
| Location | Active listings |
|---|---|
| Helsinki, Finland | 5 |
| Oslo, Norway | 1 |
| Stockholm, Sweden | 1 |
| Role type | Active listings |
|---|---|
| Key Account Manager | 1 |
| Operations Specialist | 1 |
| Technical Product Manager | 1 |
| Commercial Product Manager | 1 |
| HR Generalist | 1 |
| Role level | Active listings |
|---|---|
| Manager | 2 |
| Mid-Level | 2 |
| Senior | 1 |