Customer Team Manager

This role leads and develops a customer team within Aurilo’s IT services environment. The team serves customers across Finland, handling server operations, Level 2 user support, and on-site support. As the team’s supervisor you will oversee operational activities, drive continuous improvement, lead in a coaching style, and be responsible for team efficiency and customer satisfaction. You will participate in client collaboration and development with sales, billing, service management, and production teams. A typical day includes guiding the team, participating in meetings with stakeholders and customers, and tracking team metrics. Salary range is 4,200–4,500 €/month, determined by the candidate’s skills and experience. You report to the production manager. Your home office can be Aurilo’s Kuopio or Espoo sites. We operate in a hybrid model, so you can work a lot remotely. We require IT higher education or equivalent work experience, at least 2 years of supervisory experience, experience leading a production team (team lead or supervisor), strong ServiceNow expertise, ability to understand large IT systems, coaching leadership, good problem-solving and stress tolerance with an independent work style, good documentation and communication skills, fluent Finnish (speaking and writing) and good English. Why Aurilo? Every day is different in this role. You will work independently with your team, grow as a supervisor and in client work and technical understanding. The team is collaborative and client satisfaction is high. You’ll be supported by a coaching leadership style, and colleagues are ready to help. Aurilo offers a community-building environment with clear values and flexible hybrid work arrangements, and health and well-being benefits. For questions, contact Aki Lappalainen at 044 418 2324 or aki.lappalainen@aurilo.fi. Please submit your application by 30.8.2026. The recruitment process includes a second interview stage and reference checks; security clearances may be conducted as required by law. Welcome to help build Aurilo’s future! Aurilo is a domestic IT services provider with about 800 IT professionals across 14 locations and 191 million EUR revenue. We offer IT outsourcing, cloud and security, device lifecycle, and maintenance and consulting services. Aurilo combines local presence with deep tech and cloud expertise.