Kundframgångsstudent - CoachHub - Distans - Globalt

We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M in funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development. Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive. Location: Germany (Remote) or Berlin (Hybrid possible) Language requirements: English fluency (written and spoken) required; German and/or French preferred The Role We're looking for a Working Student to join our Customer Success team. You'll support our Customer Success Managers by helping deliver a seamless experience for our clients, managing lower-touch customer requests, and collaborating with teams across the business to ensure every interaction is handled with care. What You'll Do Handle lower-touch customer requests: - Monitor and manage the global Customer Success inbox for customers within our lower-touch service model. - Respond to standard customer enquiries using established processes, templates and knowledge resources. - Route complex issues, escalations and account-specific requests to the appropriate Customer Success Manager, Technical Support, Product or Operations teams. - Track and update customer requests in our CRM and ticketing systems. - Ensure all enquiries receive acknowledgement and follow-up within agreed response times. - Maintain accurate records and contribute to improving our knowledge base. Support the Customer Success team and wider organisation: - Identify recurring customer issues and communicate trends to relevant stakeholders. - Collaborate with cross-functional teams, including Product, Operations and Client Experience, to deliver a seamless customer experience. - Analyse customer feedback and key performance indicators to identify opportunities to improve the client experience. - Help prepare key customer meetings, including Quarterly Business Reviews with strategic clients. - Occasionally attend client calls alongside Customer Success Managers and Sales colleagues. What You Bring - Initial professional experience, ideally in a client-facing role. - Currently enrolled in a Bachelor's or Master's programme, with at least 12 months remaining in your studies. - Fluency in written and spoken English; German and/or French are a plus. - Proven ability to prioritise tasks and manage time effectively in a fast-paced environment. - A curious mindset, a willingness to learn and a proactive, solutions-oriented approach. - Confidence using collaborative tools such as Google Workspace and the ability to quickly learn new software. - A balance of tenacity and humility when working towards shared goals. - Bonus: an interest in data analysis and/or demonstrated commercial skills. What We Offer - Real responsibility: support meaningful customer interactions globally and see the impact of your work. - Continuous learning: Receive mentorship from experienced Customer Success professionals and access internal learning opportunities. - Flexible working: Work part-time hours that fit your study schedule. - Mission-driven culture: Join a diverse team that cares deeply about personal growth - both for our clients and for each other. - Recognition and growth: Gain valuable experience at a rapidly scaling, award-winning company with opportunities to develop your career. Ready to help organisations empower their people through coaching? Apply today and be part of our journey to democratise coaching worldwide.