IT-supportingenjör L1 - Junior

Overview: We are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues. Key responsibilities: Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures; Maintain and update the corporate equipment fleet, including assisting in procurement processes; Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS); Keep accurate records of issued equipment in 1C; Prepare and configure equipment for corporate use; Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates; Manage and support office access control systems (issuing, replacing, updating, and deactivating cards); Troubleshoot application and system software issues on user devices; Conduct primary diagnostics of hardware and software problems; Install licensed and free software on corporate equipment; Provide support with printers and printing services; Maintain up-to-date technical documentation in line with IT processes and services. Escalate hardware/software issues to service providers when required; Coordinate with contractors (service centers, cartridge refilling services, etc.); Assist in sourcing equipment that complies with corporate standards in local and global markets; Participate in the testing of new IT services (functional validation, data input); Restore operating systems on employee devices after crashes or failures; Configure access to banks, electronic document signing systems, and state or specialized portals; Advise on the selection and assembly of custom PC configurations based on business needs.

Texten ovan är arbetsgivarens ursprungliga arbetsbeskrivning, hämtad som den skrivits. Övriga uppgifter på sidan, som lön, ansvarsområden och krav, har vårt system tolkat ur samma text och är inte värden som arbetsgivaren uttryckligen har bekräftat. Betrakta dem därför som vår bästa tolkning, inte som verifierade fakta.