IT Support Engineer L1 - Junior

Overview: We are looking for a L1 Support Engineer to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues. Key responsibilities: Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures; Maintain and update the corporate equipment fleet, including assisting in procurement processes; Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS); Keep accurate records of issued equipment in 1C; Prepare and configure equipment for corporate use; Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates; Manage and support office access control systems (issuing, replacing, updating, and deactivating cards); Troubleshoot application and system software issues on user devices; Conduct primary diagnostics of hardware and software problems; Install licensed and free software on corporate equipment; Provide support with printers and printing services; Maintain up-to-date technical documentation in line with IT processes and services. Escalate hardware/software issues to service providers when required; Coordinate with contractors (service centers, cartridge refilling services, etc.); Assist in sourcing equipment that complies with corporate standards in local and global markets; Participate in the testing of new IT services (functional validation, data input); Restore operating systems on employee devices after crashes or failures; Configure access to banks, electronic document signing systems, and state or specialized portals; Advise on the selection and assembly of custom PC configurations based on business needs.

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