Säljutvecklingsrepresentant - Nordhealth Oy - Distans - Globalt

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression. We’re now looking for a Sales Development Representative to support our growth and join our Migration Customer Experience team! The Sales Development Representative (SDR) is a key member of the Migration Customer Experience team at Nordhealth. The primary mission of this role is to proactively reach out to existing customers and prospects to inform them about the benefits of migrating to Nordhealth’s latest platform and to secure migration bookings. By acting as the first point of commercial contact, the SDR accelerates product adoption, strengthens customer relationships, and directly contributes to revenue growth and long-term retention. This role sits at the intersection of sales and customer success, and plays a critical part in ensuring customers unlock the full value of their Nordhealth investment. Travel Expectations This role is fully remote. Occasional travel may be required for company all-hands, team off-sites, or customer events (estimated 2–4 times per year). Working Hours European business hours are required to ensure overlap with customers and internal teams. Your key responsibilities include: Outbound Outreach & Lead Qualification Contact existing customers and warm leads via email, phone, and other channels to promote platform migration. Identify and qualify migration-ready accounts based on defined criteria. Maintain timely, accurate follow-up cadences to move leads through the pipeline. Personalize outreach messages to resonate with different customer segments and needs. Migration Booking & Pipeline Management Manage and update CRM records (contacts, activities, pipeline stages) after every customer interaction. Track weekly booking targets and report progress against goals to the Head of Customer Support. Identify and escalate at-risk or complex migration cases to the appropriate support or technical team. Customer Education & Objection Handling Communicate clearly the value, process, and timeline of migration to customers with varying technical backgrounds. Address common objections (timing, complexity, readiness) with confidence and empathy. Share relevant user testimonials, guides, and resources to build customer confidence in the migration process. Cross-functional Collaboration Work closely with Customer Support, Migration Customer Experience, and Product teams to align migration messaging. Relay customer feedback and recurring objections to help improve migration materials and processes. Participate in team meetings, training sessions, and product updates to stay current on Nordhealth’s offering. What will help you to be successful in this role? Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes: Knowledge Understanding of SaaS or healthcare technology products is advantageous but not required. Awareness of basic sales methodologies (e.g., SPIN, BANT, challenger) – preferred. Experience Minimum: No prior SDR experience required – this is an entry-level role. Preferred: 0–2 years of experience in a customer-facing role (sales, support, hospitality, or similar). Preferred: Exposure to CRM tools (HubSpot, Salesforce, or equivalent). Technical & Professional Capabilities Excellent written and verbal communication skills in Norwegian (mandatory) and English. Strong organizational skills with the ability to manage multiple outreach campaigns simultaneously. Comfortable using digital tools: CRM, email sequencing platforms, video conferencing, and shared docs. Data-driven mindset – able to track personal metrics and adjust approach based on results. Personal Capabilities Self-motivated and results-oriented with a growth mindset. Resilient and comfortable with rejection – able to maintain a positive attitude through repetitive outreach. Highly empathetic – able to understand customer concerns and tailor communication accordingly. Team player who thrives in a collaborative, remote-first environment. Role's Success Factors & Key Challenges Critical Success Factors Consistently meeting or exceeding monthly migration booking targets. Maintaining high-quality, personalised outreach with strong conversion rates. Building trust with customers through clear communication and follow-through. Keeping CRM data accurate and up-to-date at all times. Rapidly learning Nordhealth’s product suite and migration process. Key Challenges in the First 12 Months Understanding the technical nuances of the migration process well enough to confidently guide customers. Developing effective objection-handling skills for customers who are hesitant about migrating. Building a sustainable outreach rhythm while managing a high volume of customer contacts. Navigating different customer contexts – varying sizes, verticals, and levels of digital maturity. What’s in it for you? At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎 In addition, we offer: The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare. Competitive compensation and benefits. Learning and professional growth opportunities. The tools you need, and enjoy using. Frequent company events and talented colleagues from around the world. If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. Your safety and trust are very important to us!