Support Specialist

DMG MORI is a global leader in high-precision machine tools with a presence in 44 countries, 124 sales and service locations, and 17 production plants. The Global One Company initiative drives holistic solutions in manufacturing through turning, milling, grinding, drilling, ultrasonic, Lasertec and Additive Manufacturing technologies, with integration and digitalization solutions to increase productivity and resource efficiency. Responsibilities include handling customer inquiries and fault reports for digital DMG MORI products, identifying fault images, and independently or collaboratively deriving solutions. Occasionally, on-site customer support in addition to remote cases, and continuous learning about new products to share with colleagues. Requirements include a completed technical vocational training or technical degree, understanding of manufacturing processes and customer perspective, CNC controls experience (Siemens, Heidenhain, MAPPS) and related software, IT knowledge (Docker, Microsoft Azure) beneficial with structured onboarding, and German (C1) and English (B2) per CEFR. Equal opportunity statement. Benefits listed: pension, health management, bike leasing, corporate benefits, fitness subsidy, flexible hours.