Chef, Professionella Tjänsteteam (EMEA) - Gitlab - Distans - Globalt

As the Manager, Professional Services Engineers, you will manage a team that works directly with customers to deliver installation, migration, training, and advisory services across the full GitLab platform. In this role, you will be accountable for the performance, development, and day-to-day management of a team of Professional Services Engineers based across Europe, helping them deliver high-quality outcomes in a remote, asynchronous environment. You will partner closely with Technical Architects and Professional Services management to enable consistent delivery across implementation projects, migrations, and statement of work engagements. This is a people-first role with meaningful technical depth. You will step in hands-on with your team when needed while also building the operating rhythm, team culture, and delivery approach that help the broader practice scale. You will also work closely with cross-functional partners to improve utilization, customer satisfaction, and delivery execution. In your first year, you will help strengthen team capability, improve delivery consistency, and create the conditions for a high-performing services team across the region. This is an opportunity to manage a team doing technically complex, customer-facing work that directly helps customers realize value from GitLab. Some examples of our projects: Leading a team of Professional Services Engineers through end-to-end GitLab implementation and migration engagements for enterprise customers across Europe Partnering with Sales, Customer Success, and Technical Architects to support statement of work scoping and align the right technical resources to customer needs. What you’ll do Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements. Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills. Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements. Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track. Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements. Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness. Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality. Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.