Programchef - Trilogy International - Distans - Globalt

We are seeking a Contract Program Manager to lead Enablement for Korn Ferry Nimble Recruit (KFNR), our bespoke technology platform that combines our people expertise and decades of data with the best AI, analytics, and virtual tools around. This role is accountable for scaling adoption, proficiency, and value realization for both existing and new KFNR clients through a repeatable enablement program and high-touch engagement with strategic accounts. The ideal candidate combines strong program management and stakeholder leadership skills with the ability to speak to technical and product details, partner closely with Product and Technology teams on upcoming releases, and translate platform capabilities into client-ready messaging, training, and enablement assets that drive expansion of the KFNR module set. Key Responsibilities: KFNR Client Enablement Strategy & Program Execution Own the KFNR enablement strategy across the client lifecycle (launch, adoption expansion), including program design, delivery approach, and continuous improvement. Lead strategic account reviews focused on outcomes, usage, value realization, and next-step enablement plans; align priorities with account leaders and client stakeholders. Design and facilitate role-based training/demos (admins, recruiters, hiring managers, interviewers) via live sessions, workshops, office hours, and scalable resources to drive proficiency and feature adoption. Product & Release Readiness (Partnering with Korn Ferry’s Product/Tech teams) Partner with Product Management and Technology teams to stay ahead of the roadmap, understand requirements and technical impacts, and translate upcoming capabilities into client-facing enablement plans. Drive release enablement: create release briefings, what’s-new content, FAQs, and training updates; coordinate stakeholder communications and client readiness activities. Provide structured feedback loops from clients and account teams (usage blockers, feature requests, integrations pain points) to inform product prioritization and improve adoption outcomes. Maintain technical fluency across KFNR capabilities (configuration, roles/permissions, data flows, integrations/APIs where applicable) and collaborate with SMEs to ensure accuracy in enablement materials. Technical Enablement, Integrations & Issue Coordination Act as a technically credible partner in client discussions, helping clients understand KFNR architecture concepts, data considerations, and integration options at the appropriate level for their stakeholders. Coordinate enablement for integrations and changes (e.g., API updates, authentication/workflow changes) by partnering with technical teams; support triage/escalation and ensure learnings are captured in reusable guidance. Stakeholder Management, Client Communications & Executive Storytelling Serve as the enablement lead and primary coordinator across client stakeholders, account leaders, Customer Success/Delivery, Product, and Technology teams to drive shared adoption and value outcomes. Create and maintain client-facing enablement assets such as pitch decks, value narratives, adoption plans, training decks, and executive readouts that clearly communicate KFNR benefits and best practices. Track and communicate enablement progress and outcomes using agreed metrics (e.g., training completion, feature adoption, module utilization, time-to-value signals) and recommend actions to improve adoption. Enablement Operations, Governance & Continuous Improvement Establish repeatable enablement playbooks, templates, and governance (e.g., standard account review cadence, training paths, communications plan) to scale consistent delivery across clients. Continuously improve enablement effectiveness by incorporating feedback, usage trends, support themes, and release learnings; maintain a current repository of KFNR enablement content. Qualifications: Bachelor’s degree in Business, Technology, Learning/Enablement, or a related field; advanced degree or PMP/Agile certification is a plus. 7+ years of experience in program/project management, product enablement, customer enablement, solutions consulting, or customer success within a B2B SaaS/technology environment. Proven ability to lead executive-level client conversations, facilitate strategic account reviews, and influence adoption/expansion outcomes through structured enablement plans. Technical fluency to understand product depth and requirements (including configuration concepts, data flows, and integrations) and translate complex topics into clear, audience-appropriate guidance. Strong cross-functional leadership skills with demonstrated partnership across Product, Engineering/Technology, Account teams, and client stakeholders. Excellent communication, facilitation, and storytelling skills; experience creating high-quality client-facing materials (slide decks, playbooks, release notes, training content). Comfort working with common tooling (e.g., PowerPoint, Excel, JIRA/Confluence or similar) and using data to track enablement effectiveness and adoption progress. Preferred Experience: Experience in Talent Acquisition technology, ATS/CRM platforms, RPO environments, or HR tech consulting. Experience building scalable enablement programs (webinars, workshops, office hours, eLearning/LMS, certifications) and partnering on adoption/usage analytics.