Customer Service Advisor
Hover or tap a row for full statistics (EUR / month on this chart).
Salary analysis
Compared with the selected benchmark ("All roles in Oulu, Finland"), this listing's salary midpoint is about 93% lower. The offer sits below the benchmark range (€1,962–€4,813). The listed pay band (€209–€242) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 728 comparable listings.
| Market | Lower bound (25th percentile) | Median | Upper bound (75th percentile) |
|---|---|---|---|
| Market Average: Customer Service Advisor | €2,204/per month | €2,326/per month | €2,447/per month |
| All roles in Oulu, Finland | €1,962/per month | €2,780/per month | €4,813/per month |
| Pay in our data — not quoted in ad (Mid-Level) | €209/per month | €226/per month | €242/per month |
As part of the Poolia posting, the Finnish content outlines the role as handling customer inquiries via phone for daily banking and financial services, identifying and directing sales leads to specialists, and ensuring a consistent and positive customer experience. It emphasizes Finnish and English language proficiency with Swedish as a plus, problem-solving and teamwork skills, IT proficiency, and customer service experience, preferably in sales, with a note that prior experience in banking or insurance is a plus. The posting mentions a quick recruitment process with a cue to apply in English, and contact details for Sakari Tuomainen at poolia.fi.
Job Details
Responsibilities
- Handle customer inquiries via phone for daily banking and financial services
- Identify and route sales leads to specialists
- Ensure a consistent and positive customer experience
- Collaborate as part of the customer service team
Requirements
- Excellent Finnish language skills and fluent English; Swedish is a plus
- Good problem-solving and teamwork skills
- Proficient IT skills
- Customer service experience, preferably in sales
- Experience in banking or insurance is advantageous
Skills & Technologies
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