Sales-Oriented Customer Service Representative

Are you a customer service professional who enjoys solving problems and naturally recognises opportunities to create additional value for customers? As a Verisure customer service representative, you combine a high-quality customer experience, technical problem-solving and commercial thinking. The position is full-time (37.5 hours per week) and fixed-term until 31 August 2027. The selected candidate is expected to start as soon as possible. You will generally work on weekdays from our Pasila office, with working hours normally between 9:00 and 17:00. Partial remote work is also possible after the onboarding period, once you have become independent in your work. In this role, you will resolve customer enquiries, help with technical questions and develop customer relationships by identifying customer needs for additional and upgrade sales through different service channels. Your duties include: - Serving customers by phone, chat and email, investigating their situations and finding solutions. - Identifying additional-sales opportunities and potential new customers, then offering additional services and suitable solutions. - Resolving technical problems, guiding customers, assessing their needs and developing customer relationships. - Contacting customers proactively at different stages of the customer journey. - Handling customer feedback and improving the customer experience. - Guiding customers towards effective self-service solutions. - Documenting, monitoring and completing tasks. You succeed in the role by providing high-quality service and effective solutions and identifying new solutions that create value for customers. You are a good fit if: - You have experience in customer service or other customer-facing work. - You are fluent in Finnish and have a good level of English. - You have strong spoken and written communication skills. Swedish is an advantage. - You can understand customers’ situations and want to see service cases through to completion. - You are goal-oriented and results-driven without compromising the customer experience, and can quickly learn new systems, services and operating methods. - You have good problem-solving, information-search and decision-making skills. - You can work efficiently with several systems, work queues and customer cases. - You are flexible, can prioritise, work well with others and maintain a high level of service in busy and changing situations. The following are advantages: - A track record of successful additional or solution sales. - Experience in outbound customer service or proactive customer contacts. - Experience in technical customer service and guiding customers in the use of self-service solutions. - Swedish-language skills. - Experience in security, telecommunications, insurance, banking or another service business. We offer: - A base salary of €2,200 per month and commissions based on your results. Average earnings in your team are approximately €3,000–€3,500 per month. With good sales results, your earnings can reach around €4,000–€5,000 per month, as there is no earnings cap for the role. - A product you can believe in. Verisure is the most popular and trusted alarm-system service in home security. Through your work, you help protect people’s everyday lives; active, high-quality customer service can ultimately protect them from burglary, water damage or fire. - A relaxed and goal-oriented workplace. Your future colleagues enjoy their work, among other things, because of the relaxed and competitive atmosphere and genuinely supportive colleagues. Verisure is also a Best Place to Work™ certified employer. See what your future colleagues’ team trip to Prague was like. - Generous employee benefits, including comprehensive occupational healthcare through Mehiläinen, a dental benefit, lunch benefit, sports, culture and wellbeing benefits, and a commuting benefit. - A genuine opportunity for career development. Currently, 90% of our supervisors have advanced to their roles from within the company. Read more about your future colleagues’ career stories on our careers site. When it comes to a workplace, pretty good is not enough. It’s best to be Verisure. If you want to work at the heart of the customer experience for Finland’s leading security services company and in a Best Place to Work-certified organisation, apply through our recruitment system. We review applications as recruitment progresses, and the position will be filled as soon as a suitable person is found. We accept applications until 31 October at the latest. Recruitment will close as soon as the right person is found, so please act quickly. Learn more about our workplace community on TikTok and Instagram @verisurelaiset. If you have questions about the role, you can contact our recruitment team at rekry@verisure.fi.