Solution Consultant

Mirakl is a leading provider of e-commerce solutions. Since its founding in 2012, Mirakl has helped retail and B2B companies implement platform strategies, providing cutting-edge, secure, and scalable technology. It is used by over 450 companies including Iris Plaza, Satsudora Holdings, Nitori, Airbus, Best Buy, Carrefour, and Macy’s. Position Description: As a Solution Consultant, you will act as both a Mirakl platform expert and a trusted advisor, leading the smooth integration of clients into the e-commerce ecosystem. You will be involved immediately after the order is placed, ensuring a rapid and successful launch through expert advice on architecture and functionality. Responsibilities: - Support customers throughout the implementation process from kickoff to launch, providing advice on architecture design, feature selection, and integration requirements. - Identify and resolve risks early in the design/implementation phase and suggest strategic alternatives for smooth launch and post-launch expansion. - Act as a technical bridge between customers and the Mirakl product team, returning field feedback to product development. - Manage and promote multiple implementation projects in parallel, responding flexibly to different environments and technical requirements. - Improve overall team quality through the accumulation of reusable knowledge and success stories and continuous catch-up on the product roadmap. Requirements: Experience: - 2+ years of practical experience in implementation support, pre-sales, integration, or project management in the e-commerce domain. - Proven track record in leading discovery sessions and designing advanced blueprints, functional scopes, and business requirement documents. - Experience negotiating with a wide range of stakeholders, from operational staff to C-level executives. Skills: - Knowledge of e-commerce and marketplace business models. - Solution design and problem-solving ability to grasp the essence of issues. - Stakeholder management across organizational hierarchies. - Technical understanding of APIs and Web technologies (JSON/XML, RESTful API, responsive design). - Ability to manage multiple projects simultaneously. - Japanese (Native level) - English (Business reading/writing level) Preferred: - Knowledge of surrounding ecosystems such as Marketplaces, Composable Commerce, and DXP. - Experience in system integration (SI) and architecture design. - Understanding of best practices in large-scale SaaS implementation and rollout. Ideal Candidate: - Problem-solving skills to grasp the essence of challenges and lead them to structural solutions. - Planning and execution skills to balance quality and speed while handling multiple projects. - Collaborative attitude to commit to results by involving internal and external stakeholders based on customer value. Core Values: - Get Things Done - Go Above & Beyond - Succeed Through Expertise - Work Hard Together - Satisfy & Empower Clients