Customer Support Agent

We are looking for a Spanish-speaking Customer Support Agent to join our client's Customer Support team in Melilla. You will provide high-quality support to Spanish-speaking players, helping resolve queries efficiently while delivering a positive customer experience. This is a great opportunity for someone with previous customer service experience who is comfortable working in a rotating shift environment, including evenings, nights and weekends. Key Responsibilities - Provide professional and efficient customer support to Spanish-speaking players. - Handle customer queries and resolve issues across relevant support channels. - Communicate clearly and professionally in Spanish and English. - Work collaboratively with international teams and internal departments. - Follow established processes and procedures to ensure a consistent customer experience. - Work flexibly across a rotating schedule, including nights and weekends. Requirements - Native-level Spanish is essential. - Intermediate to fluent English for internal communication. - 6 months or more of customer support/customer service experience. - Strong communication and interpersonal skills. - Customer-focused mindset with a proactive and positive attitude. - Comfortable working shifts, including nights and weekends. - Ability to work independently and as part of an international team. - Candidates must have the right to work in Spain/EU. Visa or work permit sponsorship is not available. Salary & Benefits - €18,000-20,000 gross annual salary. - Performance bonus of up to 10% of annual salary. - Up to 4 weeks of "work from anywhere" flexibility. - Relocation support: flights + €750 relocation advance + 2-4 weeks of temporary accommodation.